Fleet Controller: Minimize Downtime & Service Liaison

Novuna Consumer Finance; Trowbridge; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading vehicle solutions provider is seeking a customer-focused individual for a role based in Trowbridge. You'll ensure efficient vehicle repair processes while liaising with customers to minimize downtime. The successful candidate should have experience in customer service, strong communication skills, and a keen eye for detail. With a flexible benefits package, including an excellent bonus scheme and hybrid working, this role offers a dynamic and supportive environment.

Benefits

Excellent bonus scheme

Hybrid working

25 days' holiday plus bank holidays

Full wellbeing package including BUPA

Qualifications

• Experience in customer service roles.
• Strong communication skills essential.
• Ability to deliver accurate work under pressure.

Responsibilities

• Monitor vehicle maintenance and repair progress.
• Liaise with customers regarding vehicle downtime.
• Ensure timely and cost-effective execution of repairs.
• Source cost-effective parts to minimize vehicle downtime.

Skills

Strong communication skills

Attention to detail

Customer service experience

Ability to work under pressure

Ability to manage multiple tasks

Job description

A leading vehicle solutions provider is seeking a customer-focused individual for a role based in Trowbridge. You'll ensure efficient vehicle repair processes while liaising with customers to minimize downtime. The successful candidate should have experience in customer service, strong communication skills, and a keen eye for detail. With a flexible benefits package, including an excellent bonus scheme and hybrid working, this role offers a dynamic and supportive environment.