First-Line IT Service Desk Analyst (Office-Based)

Breedon Group; Lockington; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading construction materials company is looking for an IT Service Desk Analyst based in Lockington, Derbyshire. The successful candidate will provide first-line technical support to employees across various locations, handle incoming support requests, and troubleshoot hardware and software issues. Strong communication and problem-solving skills are essential for this role, as is a customer-focused mindset to ensure high-quality service for all internal stakeholders. Benefits include a contributory pension scheme and generous holiday allowance.

Benefits

25 days holiday plus bank holidays

Contributory Pension Scheme

Free on-site Parking

Holiday Buy Scheme

Volunteer Scheme

Share Save Scheme

Life Assurance

Enhanced Maternity, Adoption & Paternity Scheme

Health & Wellbeing Initiatives

Discount Scheme

Qualifications

• Proven experience in a similar role providing technical support.
• Strong knowledge of Microsoft Windows operating systems and Office 365.
• Excellent communication skills to communicate technical concepts effectively.

Responsibilities

• Provide first-line technical support to employees.
• Log all support requests and ensure timely resolution.
• Diagnose and troubleshoot hardware, software, and network-related issues.

Skills

Technical support experience

Knowledge of Microsoft Windows and Office 365

Excellent communication skills

Problem-solving skills

Customer-focused mindset

Ability to prioritize workload

Education

Relevant certifications (e.g., CompTIA A+, Microsoft Certified)

Job description

A leading construction materials company is looking for an IT Service Desk Analyst based in Lockington, Derbyshire. The successful candidate will provide first-line technical support to employees across various locations, handle incoming support requests, and troubleshoot hardware and software issues. Strong communication and problem-solving skills are essential for this role, as is a customer-focused mindset to ensure high-quality service for all internal stakeholders. Benefits include a contributory pension scheme and generous holiday allowance.