Fire Alarm Service Engineer

& Security Systems Ltd; Basingstoke; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading fire and security company in Basingstoke is seeking an experienced Service Engineer to perform maintenance and support on Fire and Security systems. The role offers a competitive salary with uncapped commission, a company vehicle, and ongoing training opportunities. Ideal candidates will have strong problem-solving skills and experience with relevant systems. This position promises a better work-life balance with minimized travel.

Benefits

Competitive base salary

Uncapped commission

Company vehicle

Employee Discount Programme

Training and career development

23 days’ holiday plus bank holidays

Qualifications

• Experience servicing and maintaining fire, security, and CCTV systems to British Standards.
• Strong diagnostic and problem-solving abilities.
• Excellent communication and customer service skills.

Responsibilities

• Carry out scheduled servicing and maintenance on systems.
• Deliver planned maintenance and reactive service calls.
• Communicate effectively with customers about service updates.

Skills

Diagnostic and problem-solving abilities

Excellent communication skills

Customer service skills

Basic electrical safety training

Tools

Fire systems (Gent, Notifier, Protec)

CCTV systems (HikVision, Avigilon)

Intruder systems (Galaxy, Texecom)

Access Control systems (Paxton, Honeywell)

Job description

Service Engineer – Fire & Security Systems (Fire Alarm, CCTV, Access Control, Intruder)

Location: Basingstoke

Package: Competitive base salary + Uncapped Commission + Enhanced Overtime

Trinity Fire & Security Systems are a trusted leader in Fire and Security technology. We’re seeking an experienced Service Engineer to deliver high-quality maintenance and support across our client portfolio, ensuring system integrity and compliance at all times.

What’s in it for you?

Local work, less travel – enjoy a better work-life balance.

Uncapped commission & enhanced overtime – your effort truly pays off.

Ongoing training with leading brands like Gent, Notifier, Protec, and Baldwin Boxall.

Career progression – we invest in our engineers for the long term.

The Role

You’ll carry out scheduled servicing, maintenance, and minor remedial work, ensuring all systems perform effectively and meet regulatory and company standards. Working as part of a skilled regional team, you’ll be supported by dedicated service administrators and technical specialists.

Key responsibilities:

• Deliver planned maintenance and reactive service calls to Fire and Security systems.
• Communicate effectively with customers, providing updates and technical insights.
• Identify and carry out remedial works and small installations in line with service guidance.
• Maintain accurate records of service and performance.

Systems You’ll Work With

• Fire: Gent, Notifier, Advanced, Protec, and other open protocol systems
• CCTV: HikVision, Avigilon, Dahua
• Intruder: Galaxy, Texecom
• Access Control: Paxton, Honeywell, Gallagher

What You’ll Bring

• Experience servicing and maintaining fire, security, and CCTV systems to relevant British Standards.
• Strong diagnostic and problem-solving abilities.
• Excellent communication and customer service skills.
• Basic electrical safety training (ECA) and sound technical understanding of building services.

What Trinity Offers

• Competitive base salary with uncapped commission and paid overtime.
• 23 days’ holiday, increasing with service, plus bank holidays.
• Company vehicle and fuel card.
• Employee Discount Programme – savings across 800+ retailers.
• Pension via Royal London, Life Assurance, and Employee Assistance Programme.
• Referral bonus of up to £2,000.
• Ongoing training and career development opportunities.

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Security Vetting

It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.