Financial Support Officer

eastlothian.gov.uk; Haddington; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A local government authority in Scotland is seeking a Financial Support Officer to assess welfare claims and deliver effective financial support services. The role demands excellent communication and customer service skills, along with a strong understanding of welfare systems. This position offers a full-time contract with hybrid working arrangements, emphasizing flexibility and community engagement. Initial training will be conducted on-site, and suitable IT equipment will be provided.

Qualifications

• Candidates must have a strong understanding of welfare systems.
• Experience in a customer-focused/welfare environment is essential.
• Level 1 Disclosure Clearance is required.

Responsibilities

• Assess and make decisions on welfare claims.
• Support the development of the Financial Support team.
• Collaborate with other Council services and external agencies.

Skills

Understanding of UK and Scottish welfare systems

Customer service experience

Excellent communication skills

IT proficiency

Education

Educated to 'Higher' level, NC or SVQ2, or equivalent

Tools

Microsoft Office

Job description

3 days ago Be among the first 25 applicants

Vacancy Information

Hourly rate of pay: £16.14 - £17.24

Days And Hours Of Work

Monday - Friday, 09:00-17:00 (flexible starting and finishing times). To start ASAP.

Location & Working Arrangements

This post will be based at John Muir House, Haddington, with flexibility for remote working as part of a hybrid arrangement. Training will be office based and IT equipment will be provided.

Purpose of the Role

The role assesses and decides on claims for The Scottish Welfare Fund, including Crisis Grants and Community Care Grants. The successful candidate will help reduce poverty and inequalities by delivering an efficient and effective Financial Support service, building financial resilience within our communities, and working closely with other Council services and external agencies to deliver a joined‑up approach.

Key Responsibilities

• Assess and make decisions on welfare claims.
• Support the development of the Financial Support team and contribute to service improvement work.
• Work closely with other Council services and external agencies.
• Use Microsoft Office and council IT systems effectively in a hybrid environment.

Qualifications

• Educated to 'Higher' level, NC or SVQ2, or equivalent, or able to demonstrate equivalent knowledge, skills and competencies gained through previous experience.
• Redundant full current driving licence desirable.
• Level 1 Disclosure Clearance required prior to commencement.

Experience & Personal Qualities

• Strong understanding of UK and Scottish welfare systems.
• Experience working in a customer‑focused/welfare environment and with vulnerable people in adverse social circumstances.
• Excellent communication skills and sensitivity when dealing with customers facing financial hardship.
• Highly motivated and confident in using IT.

Internal Applicants Only

This post is open only to current employees of East Lothian Council (including agency/casual/locum staff currently undertaking work for us).

Additional Information

Multiple policies and support resources apply. All applications must be completed through the MyJobScotland online form; CVs are not accepted electronically.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Finance