Field Technical Specialist - UK & Ireland (On-Site)

Egberts ZA Proprietory Limited; Maidenhead; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading coffee and tea company is seeking a Field Technical Specialist based in Maidenhead, England. In this pivotal role, you will provide advanced technical support, work closely with third-party service teams, and drive improvement through preventative maintenance. Ideal candidates will have proven expertise in machine service and strong problem-solving skills. The position requires three days a week in Maidenhead for training initially, transitioning to one day a week thereafter. Join us and make an impact in the industry.

Qualifications

• Proven technical expertise in machine service, maintenance or engineering roles.
• Experience working with or supporting third-party service providers.
• Strong diagnostic and problem-solving skills for complex technical issues.
• Background in preventative maintenance programmes.
• Excellent communication skills with the ability to collaborate across functions.
• Flexible and adaptable to varied field challenges.

Responsibilities

• Provide guidance and on-site assistance to third-party engineers.
• Act as the escalation point for complex technical issues.
• Lead and support preventative maintenance initiatives.
• Deliver technical support for customer events and product trials.
• Contribute to the design of new technical processes.
• Document best practices and technical learnings.

Skills

Technical expertise in machine service

Support experience with third-party service providers

Diagnostic and problem-solving skills

Background in preventative maintenance

Excellent communication skills

Flexibility to adapt to challenges

Job description

A leading coffee and tea company is seeking a Field Technical Specialist based in Maidenhead, England. In this pivotal role, you will provide advanced technical support, work closely with third-party service teams, and drive improvement through preventative maintenance. Ideal candidates will have proven expertise in machine service and strong problem-solving skills. The position requires three days a week in Maidenhead for training initially, transitioning to one day a week thereafter. Join us and make an impact in the industry.