Field Support Engineer

Londrinatur; Portsmouth; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology company in Portsmouth is seeking Field Support Engineers to provide technical support for naval communications equipment. Successful candidates will have significant experience with naval technologies and work as subject matter experts on various equipment. This role offers a flexible working pattern, including half-days on Fridays and generous annual leave, along with a commitment to employee well-being and career development.

Benefits

Pension Scheme

Half day every Friday

28 days annual leave

Life Cover equivalent to 2× salary

Employee Assistance Program

Employee discount shopping schemes

Gym membership discounts

Qualifications

• Significant experience of working with naval equipment of similar technology.
• Highly experienced in Naval communications equipment.
• Significant Network / IT experience with Naval platforms.
• Strong technical background.
• Experienced in maintenance and fault finding with High Frequency (HF) and Very High Frequency (VHF) technology.

Responsibilities

• Provide technical support and assistance at nominated locations.
• Respond to technical queries, acting as a single point of contact.
• Log technical queries on the appropriate database as required.
• Coordinate technical investigations, liaising with external agencies.
• Liaise directly with the User/Customer regarding schedule issues.
• Be the Subject Matter Expert for the allocated equipment.
• Work to minimise wrong diagnosis and needless return of equipment.

Skills

Experience with naval equipment

Naval communications equipment expertise

Network / IT experience

Strong technical background

Maintenance and fault finding

Job description

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part‑time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

Field Support Engineers – Portsmouth

Thales is the principal provider of secure communications equipment, support and expertise to the Royal Navy, having supplied the guardians of the sea with critical communications equipment for over 60 years. We have the largest installed base of integrated maritime naval communications capability in the UK, creating a highly sophisticated communication network throughout the Royal Navy fleet, which guarantees their secure exchange of mission‑critical information anywhere in the world.

You will provide technical support and assistance at nominated locations. This assistance may be purely advisory, a full maintenance activity or a mixture of both.

What can we offer you?

• Pension Scheme
• Half day every Friday, usually finishing around 13:00pm
• 28 days annual leave (plus Bank Holidays)
• Life Cover equivalent to 2× the annual salary
• 24/7 Employee Assistance Program and access to a mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts

Working hours

Monday to Thursday 08:00am till 16:30pm, Friday 08:00am till 13:00pm.

What will you deliver?

• Respond to technical queries, acting as a single point of contact for the User community.
• Log technical queries on the appropriate database as required.
• Co‑ordinate on‑base technical investigations, liaising with external agencies and other Operating Bases as required.
• Liaise directly with the User/Customer with respect to technical schedule issues.
• Be the Subject Matter Expert for the allocated equipment.
• Work with the User/Maintainer to minimise wrong diagnosis and needless return of equipment/LRUs.
• Work with or as the maintainer to ensure a high standard of incident/fault data.

Who are we looking for?

• Significant experience of working with naval equipment of similar technology.
• Highly experienced in Naval communications equipment.
• Significant Network / IT experience with Naval platforms.
• Strong technical background.
• Experienced in maintenance and fault finding with High Frequency (HF) and Very High Frequency (VHF) technology.

This role will require SC Clearance. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant will undergo, achieve, and maintain SC Clearance. Please visit the UKSV website for further guidance.

In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier‑free recruitment process. We will provide reasonable adjustments and support to ensure neuro‑diverse applicants or those with a disability or long‑term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

Great journeys start here, apply now!