Field Support Analyst

GES; Birmingham; On-site; GBP 30,000 - 42,000; Full time

Job summary

GES recherche un Field Support Analyst pour rejoindre son équipe dynamique. Ce poste nécessite une gestion efficace des utilisateurs, la résolution de problèmes techniques et une passion pour la technologie. Offrant des opportunités de progression interne, ce rôle est essentiel pour assurer un support IT de qualité.

Qualifications

• Expérience de travail avec des technologies WAN.
• Compétence en gestion de comptes et groupes utilisateurs.
• Passion pour la technologie et compréhension des principes réseaux.

Responsibilities

• Gérer les comptes utilisateurs et groupes.
• Diagnostiquer et résoudre des problèmes systèmes.
• Assurer la maintenance régulière des équipements informatiques.

Skills

Gestion des utilisateurs

Débogage

Communication

Job description

Are you a tech-savvy problem-solver with a passion for empowering users and keeping systems running smoothly? If so, we want YOU to be our next Field Support Analyst!

At GES, we're on a mission to revolutionise IT support, and we need a dynamic individual like you to join our team. As a Field Support Analyst, you'll be the superhero behind the scenes, ensuring our users have everything they need to succeed while keeping our systems in top-notch shape.

What you'll be doing:

• Managing user accounts like a pro, handling everything from creation to deletion and password resets with ease.
• Expertly managing and maintaining user groups, ensuring the right people have access to the right resources at all times.
• Performing regular maintenance on computer equipment to keep it running smoothly and prevent any pesky technical glitches.
• Diagnose and troubleshoot system and equipment issues
• Providing top-notch technical support to our amazing users, helping them navigate any IT-related challenges they encounter with patience and expertise.

What we're looking for:

• Experience working with WAN technologies and a solid understanding of networking principles.
• Proven expertise in managing user accounts and groups, with a knack for simplifying complex processes.
• A passion for technology and a natural curiosity about how things work.
• Excellent communication skills and the ability to explain technical concepts to non-technical users in a clear and friendly manner.
• A proactive mindset and a willingness to roll up your sleeves and tackle any challenge that comes your way.

Are you a tech-savvy problem-solver with a passion for empowering users and keeping systems running smoothly? If so, we want YOU to be our next Field Support Analyst!

At GES, we're on a mission to revolutionise IT support, and we need a dynamic individual like you to join our team. As a Field Support Analyst, you'll be the superhero behind the scenes, ensuring our users have everything they need to succeed while keeping our systems in top-notch shape.

What you'll be doing:

• Managing user accounts like a pro, handling everything from creation to deletion and password resets with ease.
• Expertly managing and maintaining user groups, ensuring the right people have access to the right resources at all times.
• Performing regular maintenance on computer equipment to keep it running smoothly and prevent any pesky technical glitches.
• Diagnose and troubleshoot system and equipment issues
• Providing top-notch technical support to our amazing users, helping them navigate any IT-related challenges they encounter with patience and expertise.

What we're looking for:

• Experience working with WAN technologies and a solid understanding of networking principles.
• Proven expertise in managing user accounts and groups, with a knack for simplifying complex processes.
• A passion for technology and a natural curiosity about how things work.
• Excellent communication skills and the ability to explain technical concepts to non-technical users in a clear and friendly manner.
• A proactive mindset and a willingness to roll up your sleeves and tackle any challenge that comes your way.

Development and benefits
At GES we look to equip you with the tools required for you to progress in your career with us. With plenty of internal opportunities to move within the business and the backing of line managers progression is key to the business growing.
This is a full-time role offering a competitive salary, dependent on experience. We operate a reward strategy based on our team members receiving a salary that best reflects their experience and skill level.
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