Field Specialist Engineer – Networking & IP Telephony

BT Ireland; Inverness; On-site; GBP 33,000 - 39,000; Full time

Job summary

A leading communications provider in Inverness is seeking a Specialist Engineer for a field-based role. This permanent position involves delivering on-site technical support, configuring systems, diagnosing faults, and training customers on BT services. Ideal candidates will possess extensive networking and telecoms engineering experience, along with strong customer service skills. Competitive salary and excellent benefits are offered alongside opportunities for professional development.

Benefits

BT Pension scheme

Equal family leave

Enhanced women’s health support

22 days annual leave

24/7 private virtual GP appointments

Carer’s leave

World-class training and development

Qualifications

• Proven ability to engage with business customers and deliver exceptional service.
• Strong empathy and active listening skills to build client trust.
• Demonstrated experience in troubleshooting technical issues.
• Extensive experience in data networking and telecoms engineering.
• Practical knowledge in structured cabling and diagnosing complex faults.

Responsibilities

• Deliver on-site technical support across BT Enterprise products.
• Configure and optimize systems for customer needs.
• Diagnose and resolve network faults efficiently.
• Conduct simple Wi-Fi and mobile signal surveys.
• Train customers on BT services and applications.
• Proactively recommend enhancements to customer operations.

Skills

Exceptional customer service

Empathy

Logical problem-solving

Data networking experience

Telecoms engineering

Structured cabling

Job description

A leading communications provider in Inverness is seeking a Specialist Engineer for a field-based role. This permanent position involves delivering on-site technical support, configuring systems, diagnosing faults, and training customers on BT services. Ideal candidates will possess extensive networking and telecoms engineering experience, along with strong customer service skills. Competitive salary and excellent benefits are offered alongside opportunities for professional development.