Field Service Technician

Hytorcpennohio; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hydraulic tool manufacturer is seeking a Field Service Technician in Glasgow. This role involves traveling to customer sites for tool repairs and calibration, requiring strong mechanical and customer service skills. The ideal candidate has NVQ qualifications in Mechanical Engineering, is self-motivated and has a valid UK driving license. Competitive salary and benefits offered.

Benefits

Competitive salary

Achievable KPI related incentives

Generous holiday package

Company pension

Company phone/laptop computer

Fully customized company van

Company uniform and tools

Qualifications

• 3 years experience in a similar capacity.
• Experience with customer satisfaction.
• Clean, valid UK driving license.
• Ability to lift or move up to 35kg.

Responsibilities

• Travel throughout the territory to provide services to customers.
• Perform repairs and calibrations in the service area of the vehicle.
• Maintain customer relationships and manage tool repair requests.

Skills

Mechanical Engineering Qualifications

Customer service skills

Technical and communication skills

Self-motivated

Organisational skills

Education

NVQ Level 2 & 3 in Mechanical Engineering

Tools

Microsoft Office

Job description

Join to apply for the Field Service Technician role at HYTORC

Join to apply for the Field Service Technician role at HYTORC

Get AI-powered advice on this job and more exclusive features.

Beginning in 1968 HYTORC has established itself as a worldwide leader in hydraulic and pneumatic torque wrench manufacturing and has become the most trusted name in the industry. Over our 50-year history we have focused on engineering new technologies while building a 24/7 service network.

We are seeking a full time Mobile Service Technician. Satellite based, the successful applicant needs to be reliable, self-motivated and able to work on their own initiative, whilst being part of a larger team. If you are looking for a new challenge, are organised, manage time responsibly and have excellent customer service skills, please apply.

General purpose: Using the fully customised service vehicle to expand our presence in the assigned territory; creating and maintaining customer relationships, managing customer tool repair and calibration needs and serving as a technical consultant addressing various application challenges.

Essential Duties And Responsibilities

• Travel throughout your territory to call on regular and prospective customers to solicit and perform, repair and calibration needs and provide technical consultation. Initiate contact with prospective customers to grow new business.
• Combining technical experience with company training, address customer needs and issues including troubleshooting and maintenance of mechanical, hydraulic and manual tools, pumps and equipment.
• Adhere to company processes, procedures, safety standards and schedules with respect to daily activities including scheduled repairs and calibrations, cold-calling to prospective customers and other territory assignments as directed by the Service Manager.
• Provide required reporting to Service Manager as to schedule updates, tasks completed, market information and activity reports detailing weekly accomplishments.
• Work with Service Manager and service team members, engineers and customers to meet the growing day to day repair requirements.
• Strive to meet goals and key performance indicators as outlined by Service Manager.
• Provide support as needed to territory managers for growth of sales and service opportunities.
• Check tools for safety decals and safe operating features and maintain an accurate schedule and record of maintenance.
• Assist in familiarising and training customers on tool operation and maintenance.
• Demonstrate orientation towards excellent customer service by conducting daily activities, communications and interactions in a cooperative, positive and professionalmanner.
• Complete all necessary paperwork for repairs andcalibration.
• Responsible for checking in inventory to ensure that parts and tools are available for customers. Maintain accurate inventory records, including detailed quarterly inventories of all parts and equipment.
• Ensure vehicle conforms to safety standards by following through with scheduled repairs and maintenance.
  
  

Role Requirements: (Knowledge, Skills and Abilities)

• Mechanical Engineering Qualifications at NVQ Level 2 & 3 as a minimum (or equivalent)
• Minimum of 3 years suitable experience in a similar capacity
• Self-motivated and driven to succeed.
• Experience with a proven track record in customer satisfaction.
• Excellent technical, communication, organisational and presentation skills.
• Clean, valid, full UK driving license.
• A safe, preferably covered space at or near your home to keep the van overnight.
• Proficient in Microsoft Office applications.
• Ability to lift or move up to35kg
  
  

This position requires travel throughout the assigned territory to call on regular and prospective customers to repair and calibrate tools. These repairs and calibrations are performed in the service area of the company vehicle. Full in-house training will be provided at Cramlington head office in Northumberland for a period of 4 weeks.

We demand the highest standards and in return offer -

• Competitive salary
• Achievable KPI related incentives
• A generous holiday package
• Company pension
• Company phone/laptop computer
• Fully customized company van
• Company uniform, all tools and equipment

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Industrial Machinery Manufacturing

Referrals increase your chances of interviewing at HYTORC by 2x

Get notified about new Field Service Technician jobs in Glasgow, Scotland, United Kingdom.

Glasgow, Scotland, United Kingdom 4 weeks ago

Field Service Technician - West of Scotland

Glasgow, Scotland, United Kingdom 4 days ago

Glasgow, Scotland, United Kingdom 1 week ago

Glasgow, Scotland, United Kingdom 1 month ago

Stirling, Scotland, United Kingdom 1 month ago

Stepps, Scotland, United Kingdom 1 week ago

Grangemouth, Scotland, United Kingdom 1 week ago

Glasgow, Scotland, United Kingdom 4 days ago

Glasgow, Scotland, United Kingdom 1 day ago

Glasgow, Scotland, United Kingdom 1 day ago

Grangemouth, Scotland, United Kingdom 3 weeks ago

Renfrew, Scotland, United Kingdom 1 week ago

Glasgow, Scotland, United Kingdom 1 week ago

Glasgow, Scotland, United Kingdom 4 days ago

Uddingston, Scotland, United Kingdom 5 days ago

Coatbridge, Scotland, United Kingdom 3 months ago

Glasgow, Scotland, United Kingdom 2 weeks ago

Glasgow, Scotland, United Kingdom 1 day ago

Glasgow, Scotland, United Kingdom 4 weeks ago

Glasgow, Scotland, United Kingdom 1 week ago

Grangemouth, Scotland, United Kingdom 2 weeks ago

Airdrie, Scotland, United Kingdom 1 week ago

Glasgow, Scotland, United Kingdom 5 days ago

Kilmarnock, Scotland, United Kingdom 1 week ago

Glasgow, Scotland, United Kingdom 3 weeks ago

Glasgow, Scotland, United Kingdom 1 month ago

Glasgow, Scotland, United Kingdom 1 month ago

Glasgow, Scotland, United Kingdom 3 weeks ago

Glasgow, Scotland, United Kingdom 1 week ago

Glasgow, Scotland, United Kingdom 1 month ago

Hamilton, Scotland, United Kingdom 4 months ago

Glasgow, Scotland, United Kingdom 1 week ago

Glasgow, Scotland, United Kingdom 2 months ago

Paisley, Scotland, United Kingdom 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.