Field Service Operations Manager — Client Relations & SLAs

Airport Placements; United Kingdom; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading service management company in the United Kingdom is seeking a skilled Service Manager to oversee a team of Service Engineers. This role involves ensuring customer satisfaction by managing service schedules and overseeing client relations. Ideal candidates will have experience in the construction or mechanical handling sectors and strong team management skills. The position offers a Monday to Friday work schedule, focusing on service efficiency and client satisfaction.

Qualifications

• Experience in managing field service teams.
• Knowledge of construction or mechanical handling sectors.
• Strong customer service skills.

Responsibilities

• Oversee and allocate work to Service Engineers.
• Attend client premises to manage existing contracts.
• Handle estimates and invoice queries.

Skills

Team management

Customer service

Field service experience

Scheduling and booking

Job description

A leading service management company in the United Kingdom is seeking a skilled Service Manager to oversee a team of Service Engineers. This role involves ensuring customer satisfaction by managing service schedules and overseeing client relations. Ideal candidates will have experience in the construction or mechanical handling sectors and strong team management skills. The position offers a Monday to Friday work schedule, focusing on service efficiency and client satisfaction.