Field Service Manager

Envirogen Group; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading environmental services company seeks a Field Service Manager in Manchester to lead and develop a team of field service engineers while delivering high-quality service. The ideal candidate will have proven experience in field service engineering, strong leadership skills, and a passion for technical excellence. This full-time role offers a competitive package, including a company vehicle and development opportunities.

Benefits

Company vehicle

Ongoing development opportunities

Supportive senior team

Qualifications

• Proven experience in field service engineering, ideally in water treatment.
• Strong leadership and people management skills required.
• Excellent problem-solving abilities with a customer-first mindset.

Responsibilities

• Lead and manage a team of field service engineers.
• Deliver on-site services including installation and maintenance.
• Coach and train engineers, developing skills according to competence matrix.

Skills

Field service engineering

Leadership skills

Problem-solving

Coaching and mentoring

Technical knowledge

Tools

Water treatment systems

ISO standards

Job description

Overview

Are you a hands-on leader with a passion for technical excellence and team development? We\'re looking for a Field Service Manager to join our growing team and take ownership of both service delivery and the development of our talented field engineers in the North of England.

This is a dual-role position: 50% delivering high-quality service to customers, and 50% leading, coaching, and managing the field service team. If you thrive in a fast-paced environment and enjoy mentoring others while staying close to the tools, this could be your next big move.

What You\'ll Be Doing

• Lead and manage a team of field service engineers, ensuring high standards of workmanship, service delivery, and customer satisfaction
• Deliver on-site services including installation, maintenance, refurbishment, and repair of water treatment systems (U/F, N/F, RO, chemical dosing, ion exchange, demineralisation, electrical diagnostics, PLC programming)
• Coach and train engineers, transferring technical knowledge and developing skills in line with our competence matrix
• Support field operations, solving technical issues and ensuring commitments to customers are met
• Drive team performance, including planning, rota management, job sheet inspections, and site safety audits
• Collaborate with sales, supporting business development and technical queries
• Champion health, safety, quality, and environmental standards across all field activities

Requirements

• Proven experience in field service engineering, ideally within water treatment or similar technical environments
• Strong leadership and people management skills
• Excellent problem-solving abilities and a customer-first mindset
• Ability to coach, mentor, and develop technical teams
• Comfortable working on the tools and managing team operations
• Knowledge of RAMS, ISO standards, and safety audits is a plus

Benefits

• Be part of a supportive senior team with shared ownership of safety, quality, and performance
• Enjoy a varied role that blends technical delivery with leadership
• Opportunities to grow, influence, and shape the future of our field service operations
• Competitive package including company vehicle, tools, and ongoing development

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting

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