Field Delivery Manager

Johnson Controls; Bristol; On-site; GBP 100,000 - 125,000; Full time

Job summary

A global leader in HVAC solutions is seeking an HVAC Field Delivery Manager to lead and inspire a team of technicians in the Southwest UK. The role emphasizes resource planning, high-performance standards, and customer satisfaction. Ideal candidates should have proven experience in HVAC systems, solid leadership skills, and excellent communication abilities. The position offers a competitive salary, a management incentive bonus, and comprehensive benefits in a hybrid working environment.

Benefits

Competitive salary and management incentive bonus

Life assurance and Holiday purchase scheme

Company car & IT equipment provided

Mental health support and development opportunities

Employee referral scheme

Voluntary benefit schemes

Qualifications

• Proven experience in HVAC industry, particularly in industrial and commercial settings.
• Previous supervisory experience is preferred.
• Ability to influence and collaborate with stakeholders.

Responsibilities

• Lead and manage a team of technicians in a hybrid role.
• Oversee resource planning and ensure customer satisfaction.
• Implement Health & Safety requirements and manage equipment.

Skills

HVAC systems knowledge

Team leadership

Communication skills

IT proficiency

Education

IOSH qualification

Tools

Word

Excel

PowerPoint

Apple iPad systems

Job description

Johnson Controls is a global leader in providing equipment, controls, and services for heating, ventilating, air-conditioning (HVAC), and security systems. In the UK&I, our Service team delivers innovative maintenance and service solutions to a diverse customer base across all industry sectors, including HVAC, chillers, industrial refrigeration, controls, and mechanical and electrical works.

What you will do

We’re looking for an experienced HVAC Field Delivery Manager to lead, inspire, and manage a team of skilled technicians. In this role, you’ll oversee resource planning and cultivate a motivating environment where your team can thrive and meet high-performance standards. You’ll ensure contractual obligations are met and customer satisfaction remains a top priority by understanding their requirements and coordinating work assignments efficiently. It’s a hybrid role to cover the Southwest of the UK, including Bristol and Plymouth regions with a mixture of office-based (Bristol/Plymouth/Cardiff), and remote/site working.

How you will do it

• Lead your team with confidence, making sound decisions even in ambiguous situations and driving change initiatives.
• Verify and implement remedial repair quotations to maintain expected business margins.
• Ensure site-specific RAMS are completed in line with Health & Safety requirements.
• Oversee technician tools and equipment management, including PAT testing and calibration. Ensure adequate PPE is issued and well maintained.
• Balance commercial priorities while managing multiple tasks and projects simultaneously.
• Develop and implement effective planning and organisational strategies to meet service-level targets.
• Foster a culture of curiosity and continuous learning for both yourself and your team.
• Promote collaboration across internal teams and external partners to drive improvement and establish best practices.

What We Look For

• Proven experience in the HVAC industry coupled with a solid working knowledge of HVAC and refrigeration systems in industrial and commercial settings.
• Previous supervisory experience; an IOSH qualification is advantageous.
• Ability to influence, manage, and collaborate with internal and external stakeholders at all levels.
• Excellent verbal and written communication skills, with the ability to convey technical information clearly to non-technical audiences.
• Proficiency in IT systems, including Word, Excel, PowerPoint, and Apple iPad systems.

What we offer

At Johnson Controls, we believe in supporting our employees with a culture that values work-life balance and continuous learning. Our comprehensive benefits package includes:

• Competitive salary and management incentive bonus
• Life assurance and Holiday purchase scheme
• Company car & IT equipment provided
• Mental health support and development opportunities
• Employee referral scheme and discounts on Johnson Controls security products (including ADT Smart Home)
• Voluntary benefit schemes, including childcare vouchers, cycle-to-work programs, eye care vouchers, and high street discounts

If you’re ready to take the next step in your career and lead a high-performing team in a globally recognised organisation, we’d love to hear from you.