Field Customer Experience Liaison

Costain; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading infrastructure solutions provider in the UK is seeking a Customer Liaison Officer to enhance customer satisfaction and support operational teams. This entry-level role requires excellent communication skills and a valid driving licence. You'll engage with the community and provide essential information about utilities work, ensuring a positive customer experience. This full-time position offers an opportunity to work in a dynamic environment while contributing to important community interactions.

Qualifications

• Valid driving licence required.
• Conscientious with strong resolve to complete tasks.
• Articulate and good at explaining things.

Responsibilities

• Act as an ambassador for the client.
• Support operational teams in customer communications.
• Maximize customer satisfaction and minimize complaints.

Skills

Face-to-face customer service experience

Strong communication skills

Organizational skills

IT literacy (Microsoft Office)

Record-keeping

Education

GCSEs in English and Maths

Job description

A leading infrastructure solutions provider in the UK is seeking a Customer Liaison Officer to enhance customer satisfaction and support operational teams. This entry-level role requires excellent communication skills and a valid driving licence. You'll engage with the community and provide essential information about utilities work, ensuring a positive customer experience. This full-time position offers an opportunity to work in a dynamic environment while contributing to important community interactions.