Field Coordinator

Marston Holdings Limited; Sheffield; On-site; GBP 24,000; Full time

Job summary

A leading field services provider in Sheffield is seeking a highly organized Field Coordinator to manage field cases and ensure efficient operations. In this full-time role, you'll allocate work to field agents, analyze data for decisions, and maintain communication to meet service level agreements. Ideal candidates will have strong organizational skills and a knack for problem-solving. Enjoy benefits like generous time off and health perks while working in a supportive environment.

Benefits

25 days of annual leave

Enhanced maternity and paternity packages

Health cash plan

Discounts on shopping and travel

Competitive pension scheme

Qualifications

• Goal-oriented and reliable.
• Able to adapt to change and tackle challenges.
• Experience in a similar role or industry is a plus.

Responsibilities

• Allocate work to field agents following the agreed process.
• Review and analyse data to make informed allocation decisions.
• Communicate with field agents on short-turnaround cases.

Skills

Strong organisational skills

Problem-solving skills

Communication skills

Data handling in Excel

Familiarity with UK geography

Job description

Field Coordinator
Location: Sheffield
Salary: £23,809.50 PA

Are you a highly organised, detail-oriented, and proactive individual?

Engage is a technology-driven field services provider, part of Marston Holdings Limited. We have an exciting opportunity for aField Coordinatorto join our our dynamic team and keep our field operations running smoothly.

This is a full time, permanent position based in our Sheffield office.

About the Role:

As aField Coordinatoryou will play a vital role in managing field cases, ensuring they are efficiently allocated and progressed according to service level agreements (SLAs). You'll handle pre-allocation checks, communicate with field agents, and keep field diaries up to date, all while ensuring work complies with legal timeframes.

This is the perfect role for someone with an eye for detail who enjoys problem-solving and is comfortable working with spreadsheets and communicating with engineers and internal staff.

Key Responsibilities:

• Allocate work to field agents following the agreed process
• Review and analyse data to make informed allocation decisions
• Support our service delivery through a variety of coordination tasks
• Work closely with third-party contacts and stakeholders to meet booking needs
• Maintain field diaries and holiday logsProduce reports to support business analysis
• Communicate with field agents on short-turnaround cases to ensure SLA delivery
• Use your knowledge of UK geography to efficiently manage field case allocations.

What Are We Looking For?

• Goal-oriented and reliable
• Trustworthy, people-focused, and positive
• Able to adapt to change and tackle challenges
• Strong organisational skills and great attention to detail
• Confident decision-maker with good problem-solving skills
• Strong written and verbal communicationGood customer service skills
• Able to work well in a fast-paced environment
• Comfortable using Excel, with the ability to handle data and spreadsheets.
• Familiarity with UK geography to assist in case allocations.
• Experience in a similar role or industry is a plus, but not essential.

What’s in It for You?

• Convenient Office Location: Free parking and excellent public transport links (tram/bus).
• Generous Time Off: 25 days of annual leave, plus bank holidays and a Christmas shutdown.
• Family Support: Enhanced maternity and paternity packages to help support your growing family.
• Health & Wellbeing: Access to a health cash plan for you and your family’s healthcare needs.Lifestyle Perks: Discounts on high street and online shopping, travel, socializing, and wellbeing.Pension Scheme: Secure your financial future with our competitive pension scheme.

  Apply now and become an essential part of our team!

  A bit about us:

  Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

  New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

  INDLP