Field Collections Agent

Midland Credit Management, Inc.; Llandudno; On-site; GBP 27,000 - 36,000; Full time

Job summary

A financial services company seeks a Field Collections Agent in the Llandudno area. The role involves visiting customers to provide financial guidance and resolve payment issues. Applicants must have a full UK driving licence, a clear criminal record, and the ability to work independently. The position offers competitive salary, flexible working hours, and potential for uncapped monthly bonuses. A supportive work-life balance is encouraged, with comprehensive training provided.

Benefits

31 days holiday

Fuel card for business use

Referral Bonus Scheme

Uncapped monthly bonuses

Comprehensive 5-week induction programme

Ongoing training and professional development

Access to Medicash

Qualifications

• Must hold a full UK driving licence and have access to a vehicle.
• Clear criminal record and no CCJs, IVAs, or bankruptcies in the last 6 years.
• Comfortable working independently and tech-savvy.

Responsibilities

• Visit customers to discuss payment options and resolve outstanding arrears.
• Handle accounts for both regulated and non-regulated clients.
• Accept payments and set up repayment plans.
• Educate customers about consequences of non-payment.
• Use company-supplied devices to update account outcomes.

Skills

Full UK driving licence

Excellent interpersonal skills

Tech-savvy

Ability to work independently

Job description

Start date: 16th February 2026

Location: Within a 90-minute travel radius of your home (applicants must reside within Llandudno)

Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses from £200-£400

Earnings Potential: Up to £35,765 per year (inclusive of car allowance)

Hours: Flexible, 40 hours per week (including prime hours)

No Warrant Work Involved

Do You?

• Hold a full UK driving licence and have access to a vehicle?
• Prefer working independently, outdoors, and engaging with people face-to-face?
• Value flexibility and autonomy in your schedule

If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.

About The Role

As a Field Collections Agent, you’ll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.

Your Key Responsibilities

• Visit customers to resolve outstanding arrears and discuss payment options
• Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
• Accept payments, set up repayment plans, and re-engage customers with client services
• Educate customers about the potential consequences of non-payment
• Use an Orbit-supplied iPad to update account outcomes in real time

Working Hours

We offer a 40‑hour work week with a supportive approach to work‑life balance. Your visits will be scheduled across the following operating window.

• 40 hours per week required; operating hours are Monday–Friday visiting between 8am–8pm and Saturday 9am–1pm
• 10 of your 40 hours must be worked during prime hours. Prime hours are 4pm–8pm Monday and Saturday 9am–1pm.

Benefits

• 31 days holiday (incl. bank holidays + December shutdown)
• Fuel card for business use
• Referral Bonus Scheme
• Uncapped monthly bonuses (£200–£400 typical)
• Comprehensive 5‑week induction programme
• Ongoing training and professional development
• Access to Medicash and Employee Assistance Programme

Requirements

• Clear criminal record
• No CCJs, IVAs, or bankruptcies in the last 6 years
• Full driving licence (max 6 points), own car, and will require business insurance
• Tech‑savvy and comfortable working independently

Job Type: Full‑time

Pay: £27,965.00 - £35,765.00 per year

Job Ref: CCAFLD