Deputy Service Manager

Creative Support Ltd; Witham; On-site; GBP 35,000 - 45,000; Full time

Job summary

A community-focused care provider in Witham is seeking a proactive Deputy Service Manager to lead operational management in a specialist care home. Ideal candidates will have significant experience in services for individuals with disabilities and relevant qualifications. Responsibilities include ensuring high-quality service, overseeing care delivery, and fostering a supportive environment for residents. Opportunities for continuous professional development are available as part of the commitment to staff growth in this rewarding role.

Benefits

Continuous professional development opportunities

Structured induction and training programs

Qualifications

• Proven experience in managing care services for individuals with disabilities.
• Relevant qualifications in social work or nursing.
• Commitment to ongoing professional development.

Responsibilities

• Lead operational management ensuring high-quality service.
• Work cohesively with the Registered Manager.
• Ensure personalized care delivery aligned with care plans.

Skills

Significant practitioner experience in care services

Management experience

Person-centered approach

Respectful demeanor

Education

Diploma in Social Work

RMN NVQ 3/4/5

Degree level or post‑graduate qualification

Job description

We are seeking a highly committed, proactive and professional Deputy Service Manager to lead in the operational management of a specialist registered care home located in Witham, Essex. The service has been developed to meet the needs of people who have a learning disability and/or physical disabilities. They may also need support in managing a variety of health conditions including epilepsy and dysphagia.

The service supports 18 individuals in three detached bungalows. The accommodation has been carefully designed to meet the 24 hour needs of individuals that live there and has been rated as Good by the CQC. All tenants receive well planned, personalised support to enable them to be more confident and independent. The care provided includes aspects of intimate personal care, medication administration including epilepsy rescue medication, moving and handling and support with nutrition.

Responsibilities

As the Deputy Service Manager, you will work together with the Registered Manager to ensure that the service remains of the highest quality, meeting all CQC and contract requirements and that this can be demonstrated through comprehensive quality and monitoring/auditing processes. You will ensure that the service works in a cohesive and coordinated manner and that clients experience a fully integrated and seamless care, support and housing experience.

You will ensure that the personalized care and support delivery is in accordance with agreed care plans, enabling clients to continue to enjoy wellbeing, quality of life and community connections. You will promote and re‑inforce a culture of responsive, person‑centered practice and active support across the service, with relationships based on respect and unconditional positive regard.

Qualifications

Significant practitioner or management experience in services for people with a learning and physical disabilities is essential alongside a warm, person centred and respectful approach. You should ideally have a relevant professional qualification (e.g. Diploma in Social Work, RMN NVQ 3/4/5) and/or a degree level or post‑graduate qualification. Creative Support is committed to your continuous professional development and you will have the opportunity to discuss your training and development needs.

We welcome the chance to have an informal chat about the role. Please feel free to contact Laura Newcombe, Area Manager on [e-mail] or call her on 07425 629 800.

Application Instructions

In order to apply, please read the job description and then complete the online application form using the links above.

You can also download a copy of our application form using the links above. Completed Application Forms must be submitted to our Head Office address (below) or emailed to [e-mail] to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying.

If you require any advice on completing your application form, please call us on 0161 236 0829.

Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS

Legal

Gender is considered to be an occupational requirement – Equality Act 2010

Vacancy Reference Number: 92182

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

Creative Support’s Development Pathway offers a structured induction and values‑led training to help staff grow from entry‑level to leadership roles. It empowers career progression through tailored learning aligned with national strategies and the WE CARE framework.

We are a passionate, inclusive, and anti‑racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.