Family Support Worker - South West Care Team (Bristol and surrounding areas)

Rainbow Trust Children; Bristol; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading children's charity in the UK is seeking a Family Support Worker to provide high-quality support to families facing life-threatening and terminal illness situations. This role involves delivering emotional and practical assistance, working collaboratively with various professionals, and supporting families through grief processes. Applicants should have qualifications in health, education, or social care and experience in a related field. The charity offers a comprehensive benefits package including a company car, flexible hours, and training opportunities.

Benefits

25 days annual leave

Company car

Employee Assistance Programme

Flexible working hours

Robust training and development programmes

Qualifications

• Experience in child health, education or social care is essential.
• Ability to offer bereavement support and understand grief processes.
• Capable of working in fast-paced environments while maintaining accuracy.

Responsibilities

• Deliver high-quality family support services to families with terminally ill children.
• Provide emotional and practical support while building relationships.
• Assist families in navigating processes of grief and loss.

Skills

Communication

Child protection knowledge

Empathy

Collaboration

Education

Recognised qualification in education, health or social care

Tools

MS Office

Job description

Family Support Worker - South West Care Team (Bristol and surrounding areas)

Location: South West Team - Bristol and surrounding areas

Interview dates: Interview dates to be confirmed

Salary: £24,000 pa + Company Car and benefits (including 25 days annual leave, reward scheme and pension)

About the role

This Best Companies Top 100 mid-sized organisation and Top 20 Charity is looking to appoint a Family Support Worker to deliver a high-quality family support service as part of our South West Care Team.

Reporting to the Family Support Manager of the South West Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a stressful and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.

Responsibilities

• Deliver a high-quality family support service as part of the South West Care Team, providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.
• Build supportive relationships with families, health, education and social care professionals and contribute to coordinated care.
• Provide bereavement support and help families navigate processes of grief, loss and change.

Requirements / Qualifications

• An experienced child health, education or social care professional; applications welcome from those with community experience and those with a recognised qualification in education, health or social care.
• A warm, inclusive approach to achieving goals quickly and correctly.
• Practical and knowledgeable in child protection, information sharing and data protection; able to lead by example within established guidelines.
• Practical and people-oriented; thrives in a fast-paced environment while maintaining accuracy; confident user of IT (including MS Office).
• Persuasive and open communicator; works collaboratively with team and volunteers to deliver a high-quality service and supports fundraising colleagues by writing case studies and family updates.
• Knowledge of diversity issues affecting children, young people and their families; responsive to others’ needs and concerns.

What we offer

We have a range of fantastic benefits that we offer our employees, including:

• Flexible working hours to balance home and working life
• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, mental health resources and a 24/7 helpline via Help@Hand
• Company car for front line care posts
• Annual leave: 25 days plus public holidays, rising with length of service
• Time off in lieu
• Blue Light Card Scheme and other rewards and discounts
• Bike to work, season ticket loan and payroll giving schemes
• Recruitment bonus scheme refreshers
• Family friendly policies and wellbeing initiatives
• Pension scheme with employer contribution and employee contribution
• Option to buy/sell annual leave and additional leave for key life events
• Robust training and development programmes

If you’d like to find out more about these benefits and working with us, click here. More information can also be found in our Candidate Pack.

Learning and development

As part of our learning and development Anne Harris skills development programme, we aim to provide a high level of training and development opportunities for all staff, so you can perform to the best of your ability and achieve individual and team objectives aligned to Rainbow Trust’s strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.

Our Family Support Teams are offered diverse training courses in their first 12 months, including Mental Health First Aid, Makaton, counselling skills and introduction to play. The programme provides a building block for you to tailor your own learning and development needs.

About us

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support where they need it for as long as it is needed. We believe that no family should go through this alone, so we are here to change that.

How to apply

Please complete an application form and send it to [e-mail]. Please disclose on your application form if you have used AI for any part of your job application.

Interviews will take place at our South West Care Team office with dates to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family needs. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

We are looking for volunteers to join our North East Care Team to provide support to families either by volunteering alongside our Family Support.