Family Learning Support Officer

Norfolk County Council; United Kingdom; Hybrid; GBP 28,000 - 31,000; Full time

Job summary

A local government authority in the United Kingdom is seeking a Family Learning Support Officer. The position involves providing emotional and practical support to parents and families, facilitating understanding of children's needs, and implementing supportive interventions. The ideal candidate will build relationships with families and effectively engage with educational resources to enhance children's learning environments. This is a permanent contract with flexible working opportunities and competitive benefits.

Benefits

Competitive salary

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

'Norfolk Rewards' employee discounts programme

Relocation expenses

Local Government Pension Scheme

Tax efficient benefits

Qualifications

• Experience in supporting families with children who have complex needs.
• Ability to plan and deliver supportive parenting interventions.
• Skills in building effective partnerships and communication.

Responsibilities

• Offer emotional and practical support to parents and their families.
• Identify pupils and families in need of additional support.
• Deliver supportive interventions following targeted assessment.

Skills

Emotional support

Relationship building

Communication

Planning interventions

Job description

Family Learning Support Officer

Family Learning Support Officer | 9347 | Permanent Contract | 37 hours per week | £28,598 to £30,024 per annum | Grade F | County Hall

We are looking for a Family Learning Support Officer to join the team to offer emotional and practical support to parents and their families by enabling them to understand their child’s broader needs and engage with their learning and placement.

To be a key link for families between the SEMH SRB Lead Teacher and parents and carers who have children attending the SRB.

To identify pupils and families in need of additional support and promote effective partnerships, and to plan and deliver supportive parenting interventions following targeted assessment.

SRBs are classes of up to 8 pupils attached to mainstream schools offering full and part time provision. Pupils are supported through a range of therapeutic approaches to provide an appropriate environment and differentiated provision appropriate for pupils with an identified and complex social, emotional and mental health needs, to enable successful reintegration back to mainstream provision.

The Family Learning Officer will build relationships with families, delivering interventions and supporting families to become fully immersed with their child’s placement and learning. The Family Learning Officer will be delivering approaches to help the child thrive at both home and school.

The key focus will be on enabling parents to understand their child’s needs, how these impact on their learning and how they can help them to overcome this, as well as provide wider support and advice, including signposting to services, who can offer the best support.

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.

Benefits

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

You can also find information on our Terms and Conditions here.

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 04 January 2026 at 23:55

All other applicants closing date: 11 January 2026 at 23:55