Facilities Helpdesk & Service Delivery Lead

Emcor Uk; Scarborough; On-site; GBP 34,000; Full time

Job summary

A leading facilities management provider is looking for a customer support role based in Scarborough. The successful candidate will manage client interactions, coordinate service requests, and ensure compliance with contractual obligations. Candidates should have customer service experience, excellent organizational skills, and strong IT capabilities. The role offers a salary of £33,891 per annum, 25 days of holiday, and various employee benefits including a holiday buy scheme and health cash plan. Join us in building a better world at work.

Benefits

25 days holiday

Paid volunteering days

Discount Shopping

Health cash plan

Qualifications

• Experience in providing facilities or maintenance service in a busy environment.
• Proven experience in delivering excellent customer care.
• Ability to write informative, customer-focused letters.

Responsibilities

• Provide first line contact for customers.
• Manage client platform for fault logs.
• Ensure job packs are complete and ready for billing.
• Coordinate faults and schedule with engineers.

Skills

Customer care

Organizational proficiency

Communication Skills

Computer skills

Education

5 pass grades at GCSE or equivalent

Tools

Microsoft Office

Job description

A leading facilities management provider is looking for a customer support role based in Scarborough. The successful candidate will manage client interactions, coordinate service requests, and ensure compliance with contractual obligations. Candidates should have customer service experience, excellent organizational skills, and strong IT capabilities. The role offers a salary of £33,891 per annum, 25 days of holiday, and various employee benefits including a holiday buy scheme and health cash plan. Join us in building a better world at work.