Facilities Helpdesk & Resource Coordinator

Emtec Group; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading facility management provider is seeking an experienced Resource Coordinator to manage client requests and support operations at their Uddingston office. The role involves communication with clients, coordination with engineers, and maintaining service delivery standards. Candidates should possess strong organisational skills and confidence with IT systems. This office-based position offers competitive pay and additional benefits such as generous holidays and a contributory pension scheme.

Benefits

Competitive Salary

33 days of holiday

Holiday Purchase Scheme

Contributory Pension Scheme

Life Assurance

Development Opportunities

Wellness Support

Exclusive Discounts

Free parking and cycle scheme

Qualifications

• Experience in a similar role within facilities services is advantageous.
• Strong organisational skills and a methodical way of working.
• Excellent attention to detail.
• Confident IT skills, including the ability to pick up new systems quickly.
• Willingness to learn and adapt.

Responsibilities

• Responding to client calls and emails with timely updates.
• Generating and issuing Purchase Orders (POs) to engineers and subcontractors.
• Creating job requests from incoming emails.
• Keeping planners updated with accurate information for site visits.
• Maintaining clear communication with clients.
• Updating and uploading reports as required.

Skills

Organisational skills

Attention to detail

Verbal communication skills

Written communication skills

Confident IT skills

Job description

A leading facility management provider is seeking an experienced Resource Coordinator to manage client requests and support operations at their Uddingston office. The role involves communication with clients, coordination with engineers, and maintaining service delivery standards. Candidates should possess strong organisational skills and confidence with IT systems. This office-based position offers competitive pay and additional benefits such as generous holidays and a contributory pension scheme.