Network Engineer

South Lanarkshire Council; Hamilton; On-site; GBP 40,000 - 47,000; Full time

Job summary

A local government authority in Hamilton is seeking an experienced G3 Network Engineer to support their IT Telephony infrastructure. The successful candidate will possess an HND in Information Technology and have expertise in Cisco technologies, customer support experience, and the ability to work in a dynamic environment. This full-time permanent role offers a salary between £40,804 and £46,991 per year, with generous benefits including a pension scheme and annual leave.

Benefits

Enrolment in local government pension scheme

Up to 33 days annual leave

Flexible working policies

Employee Discounts

Qualifications

• Educated to HND level or equivalent in Information Technology.
• Hold a full UK driving license.
• Experience in Cisco VOIP Telephony and Call Manager.

Responsibilities

• Deliver and support the core IT Telephony infrastructure.
• Interpret customer IT infrastructure requirements.
• Demonstrate excellent communication skills with stakeholders.

Skills

Technical proficiency in IT Network/Telephony support

Cisco Call Manager Administration

Customer support skills

Analytical and problem-solving skills

Education

HND level or equivalent in Information Technology

Tools

Cisco Contact Centre

Broadband technologies

Call recording

Mobile telephony services

Job description

# F&C 3452 - G3 Network Engineer (604168)Ref no:: 3452-437274887Published:: 08/01/2026Closes:: 30/01/2026Location:: Council Headquarters, Hamilton, ML3 0AASalary:: £40,804 - £46,991 per yearContract Type:: PermanentPosition Type:: Full TimeHours:: 35 hours per weekThe application page will open in a new window.**Internal** applicants **MUST** apply via **Opportunity Marketplace.** Please ensure you complete your **SKILLS and QUALIFICATIONS** via **“Me”** tab/tile on Fusion or by clicking on the application link in the section of the application form titled **“REVIEW SKILLS AND QUALIFICATIONS”.****ACTUAL CLOSING DATE: Applications must be received by 29 January 2025 at 11:55PM****Location:** Council Headquarters, Hamilton **Hours:** 35 hours per week **Work Pattern:** Monday to Friday **Salary:** £40,804 - £46,991 per yearSouth Lanarkshire Council is looking for an experienced and enthusiastic IT professional to join Information Technology Services. You will work as part of the IT Technology Services Telephony Team to deliver and support the core IT Telephony infrastructure critical to keeping the Council operational.You should be educated to HND level or equivalent in Information Technology, hold a full UK driving licence and have technical proficiency in IT Network/Telephony support along with one or more of the following areas and knowledge of the others:* Cisco Call manager administration – Call routing, SIP, device configuration* Cisco Contact Centre – application / IVR setup, scripting, reporting.* Broadband technologies* Call recording.* Small PABX and PSTN services and Non-geographical services.* Mobile telephony services.* Call logging* Network ManagementAs an experienced IT professional, you will be expected to:* Demonstrate technical, analytical and problem solving skills* Perform in a demanding, fast paced, evolving environment* Be capable of interpreting and understanding customer IT infrastructure requirements* Deliver under tight time scalesIn addition, you will be expected to demonstrate:* A strong background in customer support* Excellent communication skills particularly when liaising with colleagues, customers and suppliers* Flexibility in your approach to work* Ability to work under instruction* Attention to detail at all times**Please answer the following questions as part of your application submission, your answers should be uploaded under supporting documents*** Please provide evidence of your experience and achievements in the five specific behaviours framework. 'Efficient, Flexible, Leading, Working with Others and Performing’.* Outline your experience of IT networking including knowledge and Cisco VOIP Telephony, Cisco Call Manager and Cisco Contact Centre, Call Recording, standalone small PABX, PSTN network services, mobile telephony support and Microsoft Teams telephony.* What are the key personal attributes for working within a small technical team that have to rely on each other, especially in busy periods.**If you require to submit any further additional information to support your application (not a CV), please upload this under supporting documents.****Please Apply online -**All correspondence will be via your email address**Preferred candidates identified after the selection event process will be required to assist the recruitment team, if need be, to ensure timely completion of recruitment checks. If recruitment checks are not completed within a reasonable timescale, you may automatically be withdrawn from this position.****Canvassing of Elected Members or employees of South Lanarkshire's Council directly or indirectly in connection with any appointment within the Council shall disqualify the applicant.****Legislative Information**This post is excepted in terms of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 2003.**Overseas Criminal Records Check**An Overseas Criminal Records Check is required where applicants born outside the UK (Scotland, England, Wales and Northern Ireland) or who have lived or worked outside the UK for a continuous period of three months in the past 10 years.Applicants are responsible for providing evidence of the Overseas Criminal Record Check. The check must be translated into English and should come from the police, judicial authority, government department or home embassy of the country or countries concerned. The check must include an official statement confirming that the applicant does not have any history of or pending criminal record proceedings. Checks may be carried out to authenticate the documents provided.**Equal Opportunities and Armed Forces Community Covenant**South Lanarkshire Council is an Equal Opportunities employer and encourages applications from all members of the community.We are a Disability Confident Scheme Employer and guarantee to interview all disabled applicants who meet the essential criteria of the person specification job description.South Lanarkshire Council is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans & Service leavers are guaranteed an interview who meet the essential criteria of the person specification job description.As an employee of South Lanarkshire Council, you would also receive a wide range of benefits including:* Enrolment in award winning local government pension scheme* To increase the value of their pension pot, Local Government Employees can opt to join the Salary Sacrifice Shared Cost AVC scheme.* Up to 33 days annual leave* Public holiday entitlement (up to 10 days)* Occupational sick pay* Family friendly policies - flexible working and leave, maternity/paternity leave enhanced leave.* Employee Discounts – including discounts at the cinema.* Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)**PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM.****To be considered for this vacancy you must complete the application form. All CV submissions will be disregarded.**The application page will open in a new window.* Share this job posting via Email### Advertisement