Eyewear Retail Specialist - Customer Service & Tech

Vision Express; Sunderland; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading optical retailer is looking for a Retail Optical Assistant in the UK to deliver personalized customer service and provide product advice. Responsibilities include assisting with frame adjustments, supporting eye tests, and performing admin tasks. The ideal candidate is confident in customer engagement, has a passion for eyewear, and is proficient with digital tools. The role offers benefits such as eyewear allowances, holidays, and performance-based bonuses.

Benefits

Free eyewear up to £550 annually

33 days holiday with buy/sell options

Family & friends discounts

Free eye tests

Employee wellbeing support

Opportunities to support global vision

Qualifications

• Confident engaging with customers and recommending products.
• Passionate about eyewear and comfortable with digital tools.
• Positive team player with a can-do attitude.

Responsibilities

• Deliver personalized customer service and product advice.
• Assist with fittings and carry out minor repairs.
• Support pre-screening eye tests using optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Product recommendation

Digital tools

Team collaboration

Strong communication

Job description

A leading optical retailer is looking for a Retail Optical Assistant in the UK to deliver personalized customer service and provide product advice. Responsibilities include assisting with frame adjustments, supporting eye tests, and performing admin tasks. The ideal candidate is confident in customer engagement, has a passion for eyewear, and is proficient with digital tools. The role offers benefits such as eyewear allowances, holidays, and performance-based bonuses.