Extra Care & Sheltered Housing Officer

Honeycomb Group; Stoke-on-Trent; On-site; GBP 34,000; Full time

Job summary

A regional social services provider is seeking a dedicated professional to deliver high-quality neighbourhood services in Stoke-on-Trent. This role requires supporting residents to live safely and independently while ensuring operational standards across multiple village locations. Applicants should have significant experience in neighbourhood services, excellent customer service skills, and a willingness to work towards housing qualifications. A driving license and enhanced DBS are necessary for this position.

Qualifications

• Significant experience in delivering neighbourhood services.
• Experience in delivering in a supported housing environment preferred.
• Knowledge of housing regulations.

Responsibilities

• Ensure smooth daily operations in Extra Care and Sheltered Villages.
• Support residents to live independently and comfort.
• Conduct risk assessments and respond to housing support needs.

Skills

Customer service

Communication

Flexibility

Emotional resilience

Education

Housing-related qualification (or willingness to obtain)

Job description

£33,914 a year

Stoke on Trent

Hours per week 35

Contract type Fixed Term - 12 months

Overview

This person will ensure successful delivery of neighbourhood services in our sheltered and Extra Care villages, high levels of performance and delivery of the consumer standards, and ensuring our customers are safe, focusing on tenancy sustainment, support and Customer wellbeing. The role requires agility and flexibility, as the individual will work across three village locations.

Job Responsibilities

• Make sure our neighbourhood models runs smoothly every day in our Extra Care and Sheltered Villages.
• Support residents to live safely, independently, and comfortably in their homes, and provide great customer service whenever they need it.
• Carry out risk assessments pre tenancy and in response to changing needs, including responding to complex housing support needs and giving advice and guidance.
• Work with the Customer and Neighbourhoods Teams to regularly visit residents, check their telecare equipment, spot any changes in their needs, and refer to outside partners when needed.
• Work with other teams and contractors to help keep buildings and facilities running smoothly.
• Lead on new projects, partnerships, and initiatives that benefit residents and the wider community.

What we’re looking for

• Significant experience in delivering neighbourhood services.
• Ideally, some experience of delivering in a supported housing environment.
• A housing-related qualification or the willingness to work towards one as that requirement comes in.
• Knowledge and experience of housing and the relevant legislation and regulations that apply to housing providers.
• Experience of giving great customer service with a genuine compassion for people.
• Be highly motivated and outcome focused, with a level of emotional resilience.
• Ability to communicate at all levels.
• Ability to be flexible and adapt to changing situations.
• A full UK driving license with the use of your own vehicle.
• Enhanced DBS required.

Help us wave goodbye to stigmas and hello to a new chapter of affordable housing. Apply now!

We’ll be interviewing as we go so might close the application process early if we find the right person.

Who we are

We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.

Staffs Housing is a leader in providing quality affordable housing to Staffordshire, Cheshire and the surrounding areas, ensuring there are no barriers to home‑seekers finding a place they're proud to call home.