External Identity Support Analyst

Kocho Group; Cardiff; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A technology consulting firm seeks a skilled professional to provide 3rd line support and assist in transitioning clients to Managed Solution Support. The role requires expertise in troubleshooting bespoke applications, knowledge of VB.Net and C#, and strong analytical skills. Successful candidates will thrive in a collaborative environment and advocate for client needs. This position supports office locations in London and Cardiff.

Qualifications

• Experience with SAML 2.0, OAUTH 2.0 and federation technologies is required.
• Ability to support complex enterprise environments.
• Strong writing and speaking abilities to communicate technical issues.

Responsibilities

• Provides 3rd line remote support for all customer solutions.
• Responsible for configuration management database (CMDB).
• Project support for transitioning clients into Managed Solution Support.

Skills

Troubleshooting complex applications

VB.Net

C#

Microsoft PowerShell

Experience in collaborative environments

Analytical abilities

Understanding security principles

Job description

(The successful candidate can be based in either our London or Cardiff office)

We are Kocho

Kocho recognise that technology on its own does not deliver change and offers technology adoption services alongside excellent technical consulting to enable our clients to achieve their business goals on their journey to Become Greater.

Our head office is in the heart of London’s West End and provides a comfortable working environment with flexible collaboration spaces that encourage our people to Become Greater with the aim to Do What’s Right.

We now haveoffices in Cardiffand Cape Town which follow the style of our London space.

Kocho is an equal opportunities employer. We make recruitment decisions based on qualifications, skill set and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs, or lack thereof, marital status, disability or sexual orientation or any other protected characteristic. This is mindset aligns with our company values as we understand that we are Better Together.

Here is the role:

• Provides 3rd line remote support for all customer solutions within Managed Solution Support
• Responsible for configuration management database (CMDB)
• Project support when transitioning clients and projects into Managed Solution Support and via Project services support offerings.
• Technical development of service offerings and Managed Solution Support services
• Responsible for providing handovers of customer solutions into Managed Solution Support
• Acts as a seasoned advisor, providing independent opinion and solutions to complex problems and novel initiatives, and assists with decision making on client solutions.
• Encourages and influences clients to consider solutions to complex issues in their best interests.
• Advocate on behalf of clients to Senior Management, identifying approaches that meet clients’ needs as well as those of the organizations.

This is what we need from you:

• Ability to troubleshoot complex and bespoke applications
• Good working knowledge and the ability to read and modify code written in VB.Net and C#
• Good knowledge or experience of working with Microsoft PowerShell
• Ability to support complex enterprise environments
• Understanding of SAML 2.0, OAUTH 2.0, Open ID Connect and other federation technologies.
• Experience of operational support within a business environment
• Experience working in a team-oriented, collaborative, virtual environment
• Ability to work independently, on multiple projects, in a fast-paced environment
• Strong writing and speaking abilities necessary to explain technical issues in a clear and compelling manner to various levels of technical and business audience
• Proven analytical and problem-solving abilities
• Learning Agility to be willing and able to learn new features and technologies as they evolve
• Basic understanding of security principles, least privilege, vulnerabilities
• Understanding of authorization concepts (roles, permissions, application registrations, service principals)
• Understanding of user and group management (creation, modification, deletion, dynamic groups)
• Knowledge of Conditional Access (CA) and Multi-Factor Authentication (MFA)