Expression of Interest - Join Allianz Partners UK

Allianz Partners Group; Croydon; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading global insurer is seeking a Customer Assistance Coordinator in Croydon to support customers during urgent situations. This role involves managing calls, organizing services, and providing calm assistance. Candidates should have strong communication skills and the ability to work under pressure. The position offers hybrid work flexibility and numerous benefits, including private medical cover and extensive training.

Benefits

Private medical cover

Pension plan

Free roadside assistance

Retail discounts

Volunteering days

Qualifications

• Excellent communication and empathy skills are a must.
• Ability to remain calm and solutions-driven under pressure.
• Detail-oriented with strong organizational skills.

Responsibilities

• Handle inbound and outbound calls from customers needing urgent help.
• Provide professional support in high-pressure moments.
• Organize necessary services and communicate with customers throughout.

Skills

Strong communication and empathy skills

Calm, solutions-driven approach under pressure

Organised and detail-oriented

Customer service experience (call centre/assistance a plus)

Flexible and adaptable to different shift patterns

Job description

Overview

Join Allianz Partners UK as a Customer Assistance Coordinator – Operations (Croydon Hybrid). You will be the reassuring voice that helps customers in their time of need, handling inbound and outbound calls, coordinating services, and providing calm, empathetic support in high‑pressure moments.

What You’ll Do

• Take calls from customers who need urgent help—medical, home, or roadside
• Provide calm, empathetic, and professional support in high‑pressure moments
• Organise services, contractors, or recovery to get people moving again
• Communicate clearly and keep customers informed at every stage
• Follow procedures while making decisions that put people first

What’s in It for You

• Hybrid working: Croydon HQ + home flexibility
• Flexible working hours with shifts across the day and occasional evenings/weekends
• Full training & ongoing career development
• Brilliant benefits: private medical cover, pension, life assurance, free roadside assistance, retail discounts, volunteering days & more

About You

• Strong communication and empathy skills
• Calm, solutions-driven approach under pressure
• Organised, detail-oriented, and able to juggle multiple cases
• Customer service experience (call centre/assistance a plus, but not essential)
• Flexible and adaptable to different shift patterns

About Allianz Partners

Allianz Group is a leading global insurer and asset manager. Allianz Partners provides insurance and assistance solutions across travel, home, medical, and automotive sectors. Allianz is committed to a diverse and inclusive workforce and is an equal opportunity employer. We encourage you to bring your whole self to work.

Equal Opportunity

We welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. We care for our customers and our employees, and we are dedicated to creating a supportive environment for development and growth.

Join us. Let’s care for tomorrow.

Employment details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Financial Services and Insurance