Expression of Interest - Join Allianz Partners UK

Allianz Partners Group; Birmingham; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading insurance provider seeks a Customer Assistance Coordinator to provide essential support to customers in need. This full-time entry-level position is hybrid based in Birmingham, with flexible working hours and comprehensive training. Ideal candidates will possess strong communication skills and a calm approach to problem-solving. Join a team that values empathy and proactive service. Apply now to make a difference!

Benefits

Private medical cover

Pension

Life assurance

Retail discounts

Volunteering days

Qualifications

• Strong communication and empathy skills required.
• Experience in customer service preferred but not essential.
• Flexible with available shift patterns.

Responsibilities

• Handle urgent calls from customers needing support.
• Provide calm, professional assistance under pressure.
• Organize contractor services to aid customers.

Skills

Strong communication and empathy skills

Calm, solutions-driven approach under pressure

Organised and detail-oriented

Customer service experience

Flexible and adaptable to different shift patterns

Job description

Expression of Interest - Join Allianz Partners UK

Join to apply for the Expression of Interest - Join Allianz Partners UK role at Allianz Partners

🌍 Join Allianz Partners as a Customer Assistance Coordinator – Operations (Croydon Hybrid)

Are you passionate about helping people in their time of need? Whether it’s a roadside breakdown, a burst pipe at home, or urgent medical assistance abroad—you could be the reassuring voice that gets our customers back on track.

As a Customer Assistance Coordinator, you’ll work in our fast-paced Operations team, handling inbound and outbound calls, providing solutions, and making a real impact when it matters most. No two days are the same—you’ll be solving problems, coordinating services, and supporting people in their most critical moments.

💷 What’s in it for you?

• Hybrid working: Croydon HQ + home flexibility
• Flexible working hours with shifts across the day and occasional evenings/weekends
• Full training & ongoing career development
• Brilliant benefits: private medical cover, pension, life assurance, free roadside assistance, retail discounts, volunteering days & more

✨ What You’ll Do

• Take calls from customers who need urgent help—whether medical, home, or roadside
• Provide calm, empathetic, and professional support in high-pressure moments
• Organise services, contractors, or recovery to get people moving again
• Communicate clearly and keep customers informed at every stage
• Follow procedures while making decisions that put people first

👩💻 About You

• Strong communication and empathy skills
• Calm, solutions-driven approach under pressure
• Organised, detail-oriented, and able to juggle multiple cases
• Customer service experience (call centre/assistance a plus, but not essential)
• Flexible and adaptable to different shift patterns

Why Allianz Partners?

We’re a global leader in insurance and assistance services, trusted by millions worldwide. We’re a company that cares—about customers, and about you. At Allianz, you’ll be supported, developed, and empowered to grow your career in a collaborative, inclusive culture.

If you’re looking for a role where every call is a chance to make a difference, join us.

👉 Apply now and let’s care for tomorrow.

About Allianz

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Allianz Partners is the B2B2C leader in insurance and assistance solutions in travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We don’t just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.

We are committed to a diverse and inclusive workforce and are proud to be an equal opportunity employer. We welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let’s care for tomorrow.

EEO Statement: We are an equal opportunity employer committed to inclusivity.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Financial Services and Insurance

Stratford-Upon-Avon, England, United Kingdom