Experienced Casino Dealer

Metropolitan Casinos; Greater London; On-site; GBP 31,000 - 37,000; Full time

Job summary

A leading gaming company in Greater London is seeking a Casino Dealer to deliver exceptional service while dealing a variety of games including Blackjack and Roulette. The role requires a valid UK Gaming Licence and offers competitive salaries ranging from £31,285 to £36,859 plus tips. Employees benefit from 50% off food and beverages, pension plans, and company sick pay among other perks. Flexibility for shifts required, as the position supports 24/7 operations.

Benefits

50% off food and beverages

Company Pension

Life Assurance

Employee health and wellbeing services

Cycle to work scheme

Qualifications

• Must be aged 18 or above and eligible to work in the UK.
• Experience in dealing table games like Blackjack and Roulette.
• Ability to maintain a professional demeanor.

Responsibilities

• Conduct assigned games in accordance with rules and regulations.
• Deliver outstanding guest service.
• Ensure compliance with gaming commission regulations.

Skills

Valid UK Gaming Licence (PFL)

Customer service skills

Ability to manage disputes

Proficient in dealing table games

Job description

Who We Are

At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high‑end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high‑performance team. On top of our competitive salary, here are some of the benefits we offer:

• 50% off food and beverages in all our UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentive
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance program: A confidential helpline providing 24/7 advice and counselling
• Cycle to work scheme

Salary

• Dealer 1 - £31,285 (inclusive of Key Property Payment) + Tips
• Dealer 2 - £33,864 (inclusive of Key Property Payment) + Tips
• Dealer 3 - £36,859 (inclusive of Key Property Payment) + Tips

What We Are Looking For

We are looking for a Casino Dealer who holds a valid UK Gaming Licence (PFL) to join us, delivering exceptional service while dealing Blackjack, Roulette, Three Card Poker, and more. You'll deal games with accuracy and energy, guide players, and create a fun, professional atmosphere.

Main Responsibilities

• Conduct assigned table and electronic games (such as Blackjack, Roulette Three Card Poker, Baccarat) in accordance with established rules, policies, and gaming regulations.
• Shuffle and deal cards or operate gaming equipment efficiently and accurately.
• Ensure game integrity by monitoring play for adherence to rules and identifying any irregularities.
• Deliver outstanding guest service by maintaining a friendly, approachable, and professional demeanour.
• Explain game rules and procedures clearly and courteously to players.
• Handle disputes or misunderstandings calmly and elevate when necessary to a supervisor.
• Accurately exchange chips for cash and calculate payouts quickly and correctly.
• Ensure full compliance with gaming commission regulations and internal control standards.
• Report any suspicious or unusual activity to supervisory staff immediately.
• Maintain confidentiality of all guests and company information.
• Work collaboratively with other dealers, gaming supervisors and management to ensure smooth operations.
• Participate in training and development programs to maintain skill proficiency and regulatory knowledge.
• Supervise gaming tables and dealers as and whenીસ required

Service Behaviours

Our Casino Dealers are expected to always demonstrate our key service behaviours:

• On It: Demonstrates responsiveness and initiative by anticipating guest and ينبغي operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution‑oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Please Note

You must be aged 18 or above and have the right to work in the UK.

This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.

Casino Dealers will spend a large portion of their shift on their feet working directly with the public.