Executive Housekeeper

Hilton Worldwide, Inc.; Greater London; On-site; GBP 53,000 - 55,000; Full time

Job summary

A leading hotel chain is seeking an Executive Housekeeper to oversee housekeeping and laundry operations at Hilton London Metropole. The role involves managing a large team, ensuring KPI compliance, and maintaining service standards. Candidates should have managerial experience in a related sector, strong leadership skills, and proficiency in management systems. This position offers an annual salary of £53,000 to £55,000 with various employee perks and growth opportunities.

Benefits

Annual salary of £53,000 to £55,000

Free meals while on duty

Team Member Travel Program

Discounted dental and health cover

Holiday: 28 days including bank holidays

Qualifications

• Experience in a managerial capacity in the hotel/leisure/retail sector.
• Track record of managing a large team or outsourced housekeeping operations.
• Ability to motivate and influence teams while delivering high customer service.

Responsibilities

• Oversee Housekeeping and Laundry contracts to meet performance KPIs.
• Evaluate guest satisfaction levels focusing on continuous improvement.
• Manage budgets effectively with stock controls and well-planned schedules.

Skills

Housekeeping/laundry experience

Strong organizational skills

Excellent leadership and interpersonal skills

Tools

Microsoft Office

Job description

Job Description - Executive Housekeeper (HOT0C5HW)

Job Description

Job Number

Executive Housekeeper (HOT0C5HW)

Work Locations

Hilton London Metropole Hotel 225 Edgware Road London W2 1JU

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! -

No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

• Annual salary of £53,000 up to £55,000
• Free, healthy and high quality meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Discounted car park
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Modern and inclusive Team Member’s areas

What will I be doing?

• Oversee Housekeeping and Laundry contracts, ensuring that operations and performance meet all KPIs
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Set departmental targets and objectives, review schedules, budgets, and monitor policies and procedures
• Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
• Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Competent in property management systems

What are we looking for?

• Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial capacity
• A successful track record of managing a large team and/or outsourced housekeeping operations, preference given to candidates with experience in hotels >400 bedrooms
• Excellent leadership, interpersonal and communication skills
• Committed to delivering high levels of customer service with the ability to motivate and influence teams
• Ability to work under pressure
• Flexibility to respond to a range of different work situations
• Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
• Strong organizational, budget management, and problem solving skills
• A passion for delivering exceptional levels of guest service

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.