Executive Director of Operations

Radix Solutions; Cwmbrân; On-site; GBP 125,000 - 150,000; Full time

Job summary

A housing association in Cwmbrân is seeking an Executive Director of Operations to lead transformational change across its Operations Directorate. You will oversee approximately 350 colleagues, enhancing customer experiences while ensuring compliance and efficiency. Candidates should possess proven experience in a complex, customer-focused environment and have a background in asset management or social housing. This role offers a chance to drive productivity and integration, shaping services for customers. The closing date for applications is 9am on Monday 9th February 2026.

Benefits

4-day working week

Commitment to innovation and wellbeing

Qualifications

• Proven experience in leading significant change in a complex, customer-focused environment.
• Track record of improving commercial performance and delivering efficiencies.
• Experience in asset management and/or social housing is advantageous.

Responsibilities

• Lead transformational change across the Operations Directorate.
• Oversee operations for Communities, Placemaking, Property Management, and DLO.
• Drive productivity and integration to provide seamless service to customers.

Skills

Leading significant change

Improving commercial performance

Regulatory compliance

Strategic insight

Team accountability

Job description

We make a difference in people’s lives every day. An organisation that’s owned and run by its members and colleagues, Bron Afon Community Housing manages over 8,000 homes across Torfaen and neighbouring communities, and we’re proud to be more than just a housing provider. We work collaboratively to improve lives, tackle inequality, and create opportunities for people facing disadvantage and exclusion.

We’re currently piloting a 4-day working week, based on the 100–80–100 principle: delivering 100% of the work, in 80% of the time, for 100% of the pay. It’s part of our commitment to innovation, wellbeing, and work-life balance.

We’re looking for an exceptional Executive Director of Operations to lead transformational change across our Operations Directorate. This is a pivotal leadership role, responsible for delivering outstanding customer experiences alongside the highest levels of compliance, while unlocking efficiencies and new ways of working through our digital investment. You’ll oversee around 350 colleagues, across Communities and Placemaking, Property and Asset Management, and a large Direct Labour Organisation (DLO), driving productivity and integration to create a seamless service for customers.

You’ll bring proven experience of leading significant change in a complex, customer-focused environment, with a track record of improving commercial performance, delivering efficiencies, and ensuring regulatory compliance. Strong strategic insight, board-level exposure, and the ability to inspire and hold teams accountable are essential. Experience in asset management and/or social housing will be highly advantageous.

Further information is available by clicking Apply. If you would then like to discuss the opportunity further, please contact Chantelle Harris on 07384 460191 or Louise Bickley on 07586 715788 at GatenbySanderson.

Bron Afon is an equal opportunities employer and welcomes applications from all suitably qualified individuals, regardless of disability, race, gender, or other protected characteristics. If you require any adjustments during the recruitment process, please get in touch to discuss how we can best support you.

The closing date is 9am on Monday 9th February 2026.