Events & Reservations Lead - Grow Sales & Guest Experience

Himanchestercity; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent hotel in Manchester is hiring an Events & Reservations Supervisor to manage operations and maximize bookings. The role involves overseeing event coordination, building client relationships, and leading a dedicated team. Ideal candidates will have experience in hotel events or sales, a strong communication style, and a passion for guest service. This position offers career growth along with discounts on retail and on-site amenities. Join us to enhance guest experiences in a vibrant city.

Benefits

Discounts across retail, restaurants & entertainment

Free onsite gym + online fitness portal

Global hotel discounts

Meals provided on duty

Career development opportunities

Recognition and upselling bonuses

Qualifications

• Experience in hotel events, reservations or sales.
• Confidence and professionalism in guest interactions.
• Ability to upsell services effectively.

Responsibilities

• Oversee the day-to-day running of the Events, Groups & Reservations Office.
• Convert enquiries into confirmed bookings and handle group reservations.
• Supervise and support the Events, Groups & Reservations team.
• Take the lead on major events from enquiry to delivery.

Skills

Hotel events experience

Sales mindset

Strong communication

Knowledge of Manchester market

Guest service passion

Job description

A prominent hotel in Manchester is hiring an Events & Reservations Supervisor to manage operations and maximize bookings. The role involves overseeing event coordination, building client relationships, and leading a dedicated team. Ideal candidates will have experience in hotel events or sales, a strong communication style, and a passion for guest service. This position offers career growth along with discounts on retail and on-site amenities. Join us to enhance guest experiences in a vibrant city.