Events Assistant

The Brain Tumour Charity; Fleet; Hybrid; GBP 27,000; Full time

Job summary

A leading health charity in Fleet is seeking an Events Assistant to support the delivery of fundraising events like The Twilight Walk. This role involves managing communications with participants, ensuring a positive experience, and assisting with event logistics. Ideal candidates will have strong organizational skills and experience in customer service or administration. The charity values inclusivity and is looking for proactive individuals ready to make a genuine impact in the community. The role offers a salary of £26,650 plus benefits.

Benefits

Flexible working hours

Collaborative team environment

Commitment to diversity and inclusion

Qualifications

• Previous experience or knowledge of the charity sector.
• Experience (even in a voluntary capacity) of organising events.
• Ability to manage multiple priorities and deadlines under pressure.

Responsibilities

• Support the delivery of a portfolio of owned, third-party and challenge events.
• Manage shared inbox enquiries regarding events.
• Build and maintain strong relationships to enhance supporter engagement.

Skills

Highly organised

Excellent verbal and written communication skills

Customer service

Experience in administration

Proactive and self-starter

Empathy with the aims of the charity

Tools

CRM systems

MS Office

Job description

The Brain Tumour Charity is leading the way in research, support, and advocacy for everyone affected by brain tumours. Our mission is simple but urgent: to accelerate a cure for brain tumours and improve life for everyone affected by this devastating disease.

Our events team is bold and innovative, working across a wide portfolio of fundraising and engagement events including our annual flagship fundraising walk, The Twilight Walk, an exciting challenge event portfolio and a growing special events programme. It’s an exciting time to join the Events Fundraising Team. We have a new five-year strategy and are a team with big ambitions! As the Events Assistant, you will play a huge part in making these ambitions a reality and paving the way for our future.

You will support the delivery of a range of high performing events, from The Twilight Walk to flagship opportunities such as the London Marathon, Great North Run, Royal Parks Half Marathon, and other national challenge events.

As one of the first points of contact for supporters, you will play a key role in stewarding participants, ensuring they feel supported, informed and inspired. You will manage shared inbox enquiries, maintain accurate CRM records, support event administration and contribute to the smooth delivery of our events portfolio.

📍Location: While contracted to our office in Fleet, Hampshire, our team supports a blend of office and home working provided you have adequate broadband and IT capability, with an average of 2-3 days in the office each week.

⏰Working hours: This role is 37.5 hours per week, with some out of hours working.

💰Benchmarked salary: £26,650 (dependent on level)

You will be a proactive, organised and people-focused individual with excellent administrative skills and a passion for delivering exceptional supporter care. You will bring a personal touch to deliver excellent fundraiser experiences, and maintain and grow relationships.

The Brain Tumour Charity is moving at a fast pace so we are looking for someone that has an enthusiasm and passion for our work and a conviction to deliver positive outcomes for those that are affected by this devastating disease.

• Support the delivery of a portfolio of owned, third-party and challenge events
• Manage the shared events inbox and act as one of the first points of contact for event participants
• Support event participants, providing fundraising materials and advice
• Lead on administrative support for third party event providers, as well as fundraising platforms such as JustGiving and Enthuse
• Assist with sending fundraising and event packs, managing materials, stock control and fulfilment
• Oversee the thanking process for our event participants
• Build and maintain strong relationships that encourage repeat engagement and long‑term commitment to The Charity
• Produce basic reports, update event webpages and support automated email journeys
• Raise purchase orders, generate and process invoices
• Attend key events as required, supporting on the‑day logistics and volunteers
• Maintain accurate records within the CRM
• Support with administrative tasks across our event portfolio
• Ensure all activity complies with fundraising regulations, health and safety requirements and GDPR
• Undertake additional duties as required to support the wider team and organisation

We encourage you to apply to the role even if you do not meet all of the criteria.

Experience

(Essential)

• Previous experience or knowledge of the charity sector
• Experience in administration, customer service or events support
• Proven experience of working with a range of people, remotely or face‑to‑face, with an ability to understand their needs and deliver service in an efficient and empathetic manner

(Desirable)

• Experience (even in a voluntary capacity) of organising events
• Experience of using a CRM database

Knowledge, Skills & Abilities

• Highly organised, self‑starter and capable of taking initiative
• Excellent verbal and written communication skills
• Strong organisational skills and an ability to manage multiple priorities and deadlines under pressure
• Competent IT user including internet, database, email (Outlook), spreadsheets and MS Office, and CRM systems
• Ability to work under pressure and adapt quickly to changing needs
• A collaborative, enthusiastic and community‑focused approach
• Ability to build excellent relationships, internally and externally
• Happy to work out of hours and weekends, as required by the events calendar (TOIL provided for all out of hours work)
• A team player, willing to work flexibly across different teams and respond to the emerging needs of The Charity
• Empathy with the aims, objectives and activities of The Brain Tumour Charity

Please note that the responsibilities listed are not exhaustive and this job description may be subject to change as the role evolves over time.

You’ll be joining a collaborative, bold and innovative team of individuals who put our community first and are connected by a passion to make a real difference.

Our amazing benefits

The Brain Tumour Charity is committed to promoting diversity and inclusion in all aspects of our organisation. We particularly welcome applications from individuals belonging to minority ethnic groups, LGBTQ+ communities, people with disabilities, and other underrepresented communities.

We strive to create a workplace that celebrates diversity and provides equal opportunities for all candidates and we encourage all individuals to apply even if they don’t meet all the criteria.

Whilst we'd love to have you on board, we want to be upfront as we’d hate to waste your time applying for a role where we can’t take you on. At the moment, we're unable to offer visa sponsorship for any of our positions. We're currently seeking candidates who are already authorised to work in the UK without the need for sponsorship, who can remain on a permanent basis.

Please apply by clicking the red ‘join our team’ button, attaching your CV and a covering letter explaining why you want the role, what you would bring to the team and how your skillset and experience will enable us to make a real impact for those affected by brain tumours. We'd like to encourage you not to use AI to write your cover letter as we want to get to know you, the real you!

We are keen to ensure that our recruitment process is inclusive so if you’d find it beneficial to submit your application in a different format, please drop us a line at [e-mail].

Advert close date: 4th January 2026.

Please be aware we are not open for queries from 22nd December 2025 until 2nd January 2026.

First interview date and location: W/c 12th January 2026 over Teams

Second interview date and location: W/c 19th January 2026 at our office in Fleet

The post holder will also;

• Contribute to achieving the objectives of The Brain Tumour Charity
• Live and breathe our values by being bold, collaborative and innovative, with a community‑first approach to everything you do
• Undertake any additional and ad hoc tasks as required
• Participate in team meetings and other meetings as required
• Monitor and evaluate activities and provide written reports
• Represent The Charity at external events in a professional manner
• Work within an equal opportunities framework
• Adhere to all The Charity’s policies, procedures and working
• Ensure all records are held in compliance with GDPR, The Fundraising Regulator Code of Practice and The Brain Tumour Charity policies.

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