EV Field Service Planning Lead

Tritium; Coventry; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading electric vehicle solutions company in the UK seeks an EV Field Service Planning Lead to manage service operations and optimize scheduling. This role requires strong organizational skills and a solid understanding of electric vehicle technology. The candidate should have relevant experience in field service management and be proficient in software tools. Join a team that values sustainability and innovation in the automotive sector, offering a hybrid work model that balances office and home responsibilities.

Qualifications

• Associates degree in a related field required; bachelor's preferred.
• Experience in field service management or operations planning in automotive or technology.
• Strong understanding of electric vehicle technology.

Responsibilities

• Implement strategies to optimize field service operations.
• Coordinate scheduling for field service technicians based on priorities.
• Monitor service metrics for improvement opportunities.

Skills

Field service management

Electric vehicle technology

Organizational skills

Time management

Analytical mindset

Interpersonal skills

Education

Associate degree in Business Administration, Engineering, or similar

Bachelor's degree

Tools

Field service management software

Job description

Job Title: EV Field Service Planning Lead

Location: United Kingdom

Job Type: Full-time – Hybrid 3-4 days office; 1-2 days home each week

Experience Level: Associate

Job Summary

As the EV Field Service Planning Lead, you will play a crucial role in the efficient management of our electric vehicle service operations. You will oversee the scheduling and planning of field service activities to ensure optimal resource utilization, timely response to service requests, and high levels of customer satisfaction. This position requires a proactive individual with a strong understanding of electric vehicle technology and excellent organizational skills.

Key Responsibilities

• Develop and implement effective field service planning strategies to optimize operational efficiency.
• Coordinate with field service technicians to schedule work assignments based on priority, travel time, and skill set.
• Monitor and analyze service metrics to identify areas for improvement and implement necessary changes.
• Liaise with customers to understand their service needs and provide timely updates regarding service delivery.
• Manage inventory of tools and parts required for field service operations to ensure technicians are fully equipped.
• Collaborate with cross-functional teams, including sales, technical support, and customer service, to enhance the overall service delivery process.
• Prepare reports and analytics related to service requests, technician performance, and customer feedback to drive continuous improvement.
• Stay current with electric vehicle advancements and service best practices to ensure the deployment of cutting-edge solutions.

Skills and Qualifications

• Associate degree in a related field (Business Administration, Engineering, or similar) is preferred; a bachelor’s degree is a plus.
• Previous experience in field service management or operations planning within the automotive or technology industries.
• Strong understanding of electric vehicle technology and common industry practices.
• Excellent organizational and time management skills, with the ability to manage multiple tasks under tight deadlines.
• Proficient in using field service management software and tools.
• Strong interpersonal and communication skills, both verbal and written, with the ability to engage effectively with diverse stakeholders.
• Analytical mindset with problem-solving capabilities to address service challenges proactively.
• Ability to work independently and as part of a team in a fast-paced environment.

Desired Attributes

• Passion for sustainable technology and electric vehicles.
• Customer-focused attitude with a commitment to delivering high-quality service.
• Adaptability to changing environments and requirements.

Join our dynamic team and contribute to the growth of electric vehicle services that promote sustainability and innovation within the automotive industry!