EUC Engineer

Zenzero Solutions Ltd; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT solutions provider in Coventry is seeking an End User Computing Engineer. This role involves providing first-line support by troubleshooting and resolving technical issues while ensuring secure configuration and accurate IT asset documentation. The ideal candidate will have experience with MDT, Apple business manager, and Google Workspace, alongside strong collaboration and mentoring skills to improve team capabilities. Join us to enhance user experience and optimize IT processes.

Qualifications

• Experience in providing technical support and troubleshooting.
• Familiarity with asset management and IT security best practices.
• Ability to coach and mentor team members.

Responsibilities

• Provide first-line support by troubleshooting technical issues.
• Maintain secure configuration and documentation of IT systems.
• Control IT assets ensuring tracking and management.
• Verify location and state of IT assets for compliance.
• Support activities aimed at improving development processes.
• Identify deficiencies in workflows and systems.
• Coach and mentor associates to enhance team capabilities.
• Collaborate with IT teams to improve support processes.

Skills

MDT

Apple business manager

Google Workspace

Job description

As an on-site End User Computing Engineer, you will be responsible for maintaining hardware and resolving technical issues efficiently to minimize downtime while ensuring the security and accuracy of IT assets.

Knowledge required:

• MDT
• Apple business manager
• Google Workspace

Job responsibilities

• Provide first-line support by troubleshooting, diagnosing, and resolving technical issues or escalating them to service desk managers, incident managers, or problem managers as needed.
• Maintain secure configuration and ensure accurate documentation of IT systems.
• Control IT assets in one or more areas, ensuring proper tracking and management.
• Verify the location and state of IT assets to maintain accountability and compliance.
• Show an awareness of process efficiency improvements and common optimization methods.
• Support specific activities aimed at improving development processes.
• Spot and identify obvious deficiencies in workflows, systems, or technical setups.
• Coach and mentor associates, sharing knowledge and best practices to enhance team capabilities.
• Collaborate with IT teams to improve support processes and enhance the overall user experience.