EU Major Incident Manager – French Speaking (Hybrid)

Brakes Food Shop; Bowburn; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A prominent food service company in Bowburn is seeking an EU Major Incident Manager who is fluent in French. The ideal candidate will lead the management of major incidents, ensure rapid service restoration, and coordinate between various teams across Europe. The role demands strong IT service operations experience and proficiency in ITIL practices. This position includes hybrid work and travel. Competitive perks such as a car allowance and flexible time off are offered.

Benefits

Car/ Travel Allowance

Private Medical

Early Access to Your Earnings

Flexible Time Off

Comprehensive Wellbeing & Health Support

Competitive Pension Scheme

Life Assurance

Exclusive Discounts

Special Sysco Product Discounts

Free Mortgage Advice

Enhanced Family-Friendly Leave

Qualifications

• Solid experience in IT service operations and ITIL practices required.
• Ability to lead high-pressure situations with clear communication.
• Experience with complex, highly available technology environments.

Responsibilities

• Lead end-to-end management of all Major Incidents.
• Deliver clear communications and drive service restoration.
• Coordination of service providers and resolver groups.

Skills

IT service operations

ITIL practices

Leadership in high-pressure situations

Fluency in French

Job description

A prominent food service company in Bowburn is seeking an EU Major Incident Manager who is fluent in French. The ideal candidate will lead the management of major incidents, ensure rapid service restoration, and coordinate between various teams across Europe. The role demands strong IT service operations experience and proficiency in ITIL practices. This position includes hybrid work and travel. Competitive perks such as a car allowance and flexible time off are offered.