EU IT Service Desk Analyst (Hybrid)

Duncombe School; Greater London; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading independent school in Greater London seeks an experienced EU Service Desk Analyst to provide high-quality IT support across its European operations. This role involves managing incidents, supporting colleagues, and ensuring effective deployment of end-user devices. The ideal candidate should have strong IT support skills, experience with user account management, and excellent communication abilities. The position offers a salary up to £28k, holiday allowance, and professional development opportunities.

Benefits

up to £28k salary

Holiday Allowance

School fee discount

Exclusive third‑party discounts

Professional Development

Qualifications

• Experience in IT support and service desk environments.
• Solid understanding of user account management administration.
• Foundational knowledge of IT infrastructure and application support.

Responsibilities

• Provide high-quality 1st line IT support across operations.
• Manage incidents and service requests through the ITSM tool.
• Provide support for end-user devices and maintain documentation.

Skills

IT support experience

User account management

Active Directory knowledge

Azure experience

Office 365 knowledge

Strong communication skills

Time management

Problem-solving skills

Job description

A leading independent school in Greater London seeks an experienced EU Service Desk Analyst to provide high-quality IT support across its European operations. This role involves managing incidents, supporting colleagues, and ensuring effective deployment of end-user devices. The ideal candidate should have strong IT support skills, experience with user account management, and excellent communication abilities. The position offers a salary up to £28k, holiday allowance, and professional development opportunities.