EU IT Service Desk Analyst (Hybrid)

Quinton House School; Greater London; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading educational organization is seeking an experienced EU Service Desk Analyst for a hybrid role that combines remote work and travel to the London Head Office. You'll support colleagues, staff, and parents while managing IT incidents and requests. The ideal candidate has strong IT support experience, knowledge of user account management, and excellent communication skills. The position offers a salary up to £28k based on experience along with benefits such as holiday allowance and professional development opportunities.

Benefits

Salary up to £28k depending on qualifications

Holiday Allowance

School fee discount

Exclusive third-party discounts

Professional Development

Qualifications

• Experience in IT support and service desk environments.
• Solid understanding of user account management across platforms.
• Knowledge of IT infrastructure, particularly Microsoft environments.

Responsibilities

• Deliver high-quality 1st line IT support across Europe and the US.
• Manage incidents and service requests through Group ITSM tool.
• Provide hands-on support for desktops, laptops, and tablets.

Skills

IT support experience

User account management

Active Directory

Azure

Office 365

Communication skills

Problem-solving

Job description

A leading educational organization is seeking an experienced EU Service Desk Analyst for a hybrid role that combines remote work and travel to the London Head Office. You'll support colleagues, staff, and parents while managing IT incidents and requests. The ideal candidate has strong IT support experience, knowledge of user account management, and excellent communication skills. The position offers a salary up to £28k based on experience along with benefits such as holiday allowance and professional development opportunities.