Estee Lauder - 37.5hr Assistant Business Manager - John Lewis Oxford Street

The Estee Lauder Companies Inc.; City of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading global beauty company is seeking an Assistant Business Manager for their London location. This role involves leading a team to achieve sales and customer-service targets, executing business plans, and managing impactful in-store events. Candidates should possess strong retail management experience and effective interpersonal skills, making it an exciting opportunity for those passionate about the beauty industry. Full-time employment with competitive benefits package.

Benefits

Competitive industry salary

Commission scheme

Product discount

Training & development

Qualifications

• Proven retail management or assistant retail management experience required.
• Flexible availability across days/hours essential.
• Working knowledge of computerised systems is needed.

Responsibilities

• Lead, coach, and develop Sales Associates to meet sales and customer-service targets.
• Create and execute an agile business plan for customer recruitment and retention.
• Manage team performance and facilitate effective customer relationship management.

Skills

Retail sales experience

Team leadership experience

Effective verbal and written communication skills

Quality customer-service skills

High attention to detail and organisational skills

Proactive, positive approach

Tools

Microsoft Excel

Job description

Estee Lauder - 37.5hr Assistant Business Manager - John Lewis Oxford Street

Estée Lauder is the flagship brand of The Estée Lauder Companies Inc. Founded by Mrs. Estée Lauder, the brand today continues her legacy of creating the most innovative, sophisticated, high‑performance skin care and makeup products and iconic fragrances — all infused with a deep understanding of consumers’ needs and desires.

This is an exceptional opportunity to support the Store/Counter Manager in managing the team. You will have partial accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in‑store events, exceptional customer relationship management and leadership of a high‑performing team.

Compensation And Benefits

• Competitive industry salary
• Commission scheme
• Product discount
• Training & development

Qualifications

• Proven retail management/assistant retail management experience, preferably within beauty or a fast‑paced retail environment
• Experience setting sales and customer‑service targets, sales analysis and staff scheduling
• Experience creating and executing in‑store events
• Flexible availability across days/hours
• Proof of right to live and work in the country
• Effective verbal and written communication skills; excellent interpersonal skills
• Quality customer‑service skills; skilled at winning people over
• Results‑oriented, with high drive to meet objectives and standards
• Strives to pursue goals beyond what is required or expected
• Recognises and meets customers’ needs; handles difficult situations with diplomacy and tact
• Guides performance of others while holding them accountable
• Cultivates and maintains extensive informal networks
• Models team qualities such as respect, helpfulness and cooperation
• High attention to detail and organisational skills; can work autonomously and contribute to the team
• Proactive, positive approach to work and tasks; maintains confidentiality, tact and discretion when dealing with people
• Retail sales experience
• Team leadership experience
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of computerised systems including email and Microsoft Excel

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer‑service and operational targets. Candidates should have proven leadership, coaching and business‑management skills gained in a fast‑paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in‑store events, exceptional customer‑relationship management and the leadership of a high‑performing team.

If you are an ambitious self‑starter with a flair for business planning and a passion for coaching others to reach their full potential, this could be the perfect role for you and the first step towards a long‑term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale; this first‑level management role offers exposure to business planning, consumer insights, event management, customer‑relationship management and front‑line marketing, providing the all‑round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Sales and Business Development

Industries

Personal Care Product Manufacturing