Equity-Backed Hybrid Lawyer Success Manager

Methodfi; Greater London; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

A leading legal technology firm in London is seeking a Senior Lawyer Success Manager to enhance the lawyer experience on their platform. This role involves mentoring Junior Lawyer Success Managers, managing high-potential lawyers, and driving operational efficiencies in a fast-paced startup. Ideal candidates will have strong customer success experience in legaltech, a proactive approach, and a passion for improving processes. Attractive benefits include equity, generous leave, and a modern tech environment.

Benefits

Meaningful early-stage equity

33 days annual leave

Pension contribution

Discount on legal fees

Top-spec Macbook

Regular team building activities

Qualifications

• Minimum of 3 years in customer success within legaltech or professional services.
• Experience with law firms or legal technology platforms.
• Strong communication skills and confidence in relationship building.

Responsibilities

• Mentor Junior Lawyer Success Managers and support onboarding.
• Refine success workflows and drive operational efficiencies.
• Manage strategic lawyer portfolio for improved engagement.
• Gather feedback and resolve friction points effectively.

Skills

Customer success experience

Mentoring skills

Proactive problem-solving

Relationship building

Legal knowledge

Education

LLB or equivalent legal training

Job description

A leading legal technology firm in London is seeking a Senior Lawyer Success Manager to enhance the lawyer experience on their platform. This role involves mentoring Junior Lawyer Success Managers, managing high-potential lawyers, and driving operational efficiencies in a fast-paced startup. Ideal candidates will have strong customer success experience in legaltech, a proactive approach, and a passion for improving processes. Attractive benefits include equity, generous leave, and a modern tech environment.