EPOS Technical Support Engineer

Taishi Consulting; High Wycombe; On-site; GBP 27,000 - 30,000; Full time

Job summary

A technology support firm in High Wycombe is looking for an experienced EPOS Technical Support Engineer. This role involves providing remote support to EPOS system users, diagnosing issues, and assisting in system implementation tasks. The ideal candidate has an EPOS or IT background and excellent customer skills. The position is full-time with a need for a 5-day office presence, with potential for flexible arrangements.

Qualifications

• Experience in EPOS or IT positions is essential.
• Strong customer service orientation required.
• Experience in retail is a plus.

Responsibilities

• Provide first-line remote support to EPOS system users.
• Diagnose and rectify issues meeting user expectations.
• Assist in remote EPOS system implementation tasks.

Skills

EPOS or IT background

Excellent customer skills

Retail experience

Job description

High Wycombe, United Kingdom

£27,000 to £30,000

This is a fantastic opportunity for an experienced EPOS Technical Support Engineer to join a company in High Wycombe. This position requires a 5‑day office presence Monday to Friday, with potential transition to 4 days in office and 1 weekend day from home.

Responsibilities

• Providing first‑line remote support to EPOS system users.
• Answering direct calls and enquiries from users.
• Diagnosing and rectifying issues to meet user expectations.
• Escalating complex problems to the software developers where necessary.
• Assisting the implementation manager with remote EPOS system implementation tasks, such as delivering remote training sessions and equipment set‑up support.
• Remotely supporting new members through their FPOS installations.
• Providing initial system tour and training to new members.

Qualifications

• EPOS or IT background.
• Excellent customer skills.
• Happy to potentially swap 1 weekday for a remote weekend support day.
• Any retail experience is useful (experience in a shop and understanding EPOS from a user perspective).

Seniority Level: Mid‑Senior Level

Employment Type: Full‑time

Job Function: Information Technology

Industries: IT System Training and Support

If you are an EPOS Support Engineer looking for an exciting support position, please send your CV to me today.

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