Entry-Level Workforce Planner: Forecasting & Scheduling

Johnson Controls, Inc.; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading industrial solutions provider is seeking a Workforce Planning Analyst in Manchester. The role involves driving operational excellence through efficient staff scheduling, conducting forecasting reviews, and managing resource plans. Ideal candidates should have 2+ years in operations and strong analytical skills. Full-time position with comprehensive benefits, including competitive salary and career development opportunities.

Benefits

Competitive Salary

Generous Leave

Career Development

Free Onsite Parking

Dress Down Fridays

Qualifications

• 2+ years of experience in operations or 12+ months in external resource planning.
• Experience in regression/propensity modelling across multichannel environments.

Responsibilities

• Drive operational excellence through staff scheduling.
• Conduct forecasting reviews for accuracy.
• Optimize resource plans with insightful analysis.

Skills

Analytical skills

Problem-solving

Team collaboration

Communication skills

Tools

WFM tools (NICE, Verint, Alvaria, EG Solutions)

Telephony systems (NICE, AWS, Avaya)

Excel

Job description

A leading industrial solutions provider is seeking a Workforce Planning Analyst in Manchester. The role involves driving operational excellence through efficient staff scheduling, conducting forecasting reviews, and managing resource plans. Ideal candidates should have 2+ years in operations and strong analytical skills. Full-time position with comprehensive benefits, including competitive salary and career development opportunities.