Entertainment Team - Hoburne Park

Hoburne Ltd; Christchurch; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leisure company in Christchurch is seeking an Entertainment Team Member to provide exceptional entertainment services to holidaymakers and ensure a warm welcome. This role involves performing as a costume character and delivering high-quality customer experiences. The position requires 40 hours per week and may require work during evenings and weekends. Benefits include competitive pay, discounts, and ample holiday leave.

Benefits

Competitive pay

Hoburne benefits platform

50% off Food and Drink

Free membership at Hoburne Golf Parks

Discounts on holidays

Access to leisure facilities

Enhanced parental leave

33 working days holiday

Employee Assistance Programme

Qualifications

• Experience in entertainment or customer service roles is preferred.
• Ability to perform in costume and on stage.
• Willingness to work evenings, weekends, and Bank Holidays.

Responsibilities

• Provide an outstanding indoor and outdoor entertainment experience.
• Ensure a warm welcome and first-class service.
• Perform as a Hoburne costume character when required.
• Run activities with enthusiasm and maintain high customer satisfaction.

Skills

Outstanding customer service

Teamwork

Enthusiasm

Job description

Hoburne Park are looking for an Entertainment Team Member to join their teams on Park.

The successful team member will benefit from:

• Competitive pay
• Hoburne benefits platform
• Hoburne Team Card which includes 50% off Food and Drink
• Free membership at Hoburne Golf Parks
• Discounts on holidays
• Access to our leisure facilities on all our parks
• Enhanced Parental leave * (T & C’s apply)
• 33 working days holiday (pro-rata for part-time)
• Access to our Employee Assistance Programme (EAP)

To ensure our entertainment offering reflects and meets the needs of our customers (owners, holiday makers and externally) under the guidance and supervision of the Entertainment Manager.

Our Hoburne Hosts (Entertainment Team) get 2 days off per week and up to 30 days paid annual leave.

Main Responsibilities:

• To provide an outstanding indoor and outdoor entertainment experience, ensuring service, quality and consistency within a clean and safe environment.
• Ensure all owners and holidaymakers know who to go to and are given a warm welcome and a first-class service to create treasured memories.
• To perform as a Hoburne costume character when required
• To perform on stage in production shows
• Create and support a ‘sense of community’ – a real family spirit.
• Run every activity with a consistent level of enthusiasm.
• To deliver the high levels of customer service and satisfaction required by the company and in line with company policies.
• To ensure that Club Notice Boards with entertainment's programme, times and future events are maintained and up to date.
• To maintain and develop the required standards of customer’s welfare, comfort and satisfaction by ensuring high standards of customer care.

This is a fixed term position, 40 hours per week. The nature of our business necessitates that the successful applicant will be required to work some evenings, weekends and Bank Holidays. If you think you have the experience, skills and attributes we are looking for, please apply.

The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.