Engineer Administrator

Activate Group; Peterborough, Halifax; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A growing UK business is seeking an Engineering Administrator in Peterborough. The role involves managing engineering administration tasks, negotiating claims, and liaising with customers and repairers. Candidates should have excellent Microsoft skills and a strong understanding of motor claims handling. This role offers opportunities for development and is part of an innovative team culture that values collaboration and achievement.

Benefits

33 days holiday, including bank holidays

Personal health cash plan

Enhanced parental pay

Life assurance at three times salary

Free breakfasts and fresh fruit

Birthday surprise

Qualifications

• Excellent Microsoft skills and ability to prioritize your own workload.
• Ability to communicate effectively to stakeholders.
• In-depth understanding of Motor Claims Handling is essential.

Responsibilities

• Identify and allocate resources for ongoing jobs in the engineering team.
• Negotiate and settle total loss claims.
• Produce accurate reports for engineering functions.

Skills

Microsoft Skills

Collaborative work

Workload ownership

Effective communication

Motor Claims Handling

Job description

About the role

We’re looking for an Engineering Administrator to join our team, and play a key role, working collaboratively with the wider Engineering team, repairers and customers to ensure that all administration tasks are completed for the engineering function.

Activate Group is a growing UK business with 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.

Key responsibilities

• Identify priorities in resourcing of jobs ensuring these are allocated between the engineering team, efficiently and correctly.
• Be proactive in ensuring awareness of current departmental ongoing jobs.
• Use our internal system to ensure all active work jobs are on the correct step.
• Negotiate and settle total loss claims.
• Liaise with repairers and customers with ongoing jobs and queries.
• Support in the management of shared email inboxes.
• Work with other areas of the business to ensure the needs of the customer are met or exceeded.
• Produce accurate and timely reports for the engineering function.
• Take responsibility of your own workload using our internal systems to ensure a variety of administration tasks are completed accurately and within a timely manner.
• Support the wider team to achieving departmental targets.

Skills and experience

• Excellent Microsoft Skills
• Ability to work collaboratively with a range of business areas
• Ability to take ownership of own workload and prioritise accordingly
• Use initiative to support the wider team ensuring the smooth running of the customer journey
• Ability to communicate effectively to a range of stakeholders
• An in depth understanding of Motor Claims Handling is essential

Benefits

We believe in rewarding our people for the great work they do. When you join Activate Group, you can expect:

• 33 days holiday, including bank holidays
• Personal health cash plan– claim back the cost of everyday healthcare such as dental and optical check-ups
• Enhanced maternity, paternity, adoption and shared parental pay
• Life assurance at three times your basic salary
• Free breakfasts and fresh fruit
• A birthday surprise for everyone

What you can expect from us

At Activate Group, we want everyone to have the tools and support they need to do their best work. We’re an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively.

Every role at Activate Group is aligned to our wider business vision and purpose – making someone’s bad day better. You’ll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.

We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We’ll also support your ongoing development through regular feedback and career planning.

Whether you’re based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you’ll be part of a supportive culture where people are encouraged to succeed.

A bit about us

Activate Group is a fast-growing business approaching 1,000 team members nationwide.

We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield.

We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners.

We also work with the UK’s largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.

Our purpose & values

Our purpose underpins everything we do: Make someone’s bad day better

Our values define how we work with our team members, customers and suppliers:

• Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
• Strive for better – Be bold. Challenge the norm - make small improvements often.
• Win together – Be a team player. Win together, learn together, respect each other.