Engagement & Communications Leader - Contact Centre (Hybrid)

Carnival corp.; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global cruise company is seeking a Communication & Engagement Manager to drive employee satisfaction and retention. This role involves developing communication strategies, planning events, and managing onboarding processes within a hybrid working environment. Successful candidates will demonstrate excellent communication skills, leadership capabilities, and strategic planning proficiency. Join a team dedicated to creating unforgettable holiday experiences for guests. Competitive benefits and professional development opportunities are offered.

Benefits

Employee Discounted Cruising

Recognition scheme with prizes

Regular office events

Extensive learning and development opportunities

Employee Assistance and Wellbeing programmes

Health Cash Plan

Life Assurance

Minimum 25 days leave

Qualifications

• Able to turn complex messages into clear, engaging language.
• Inspire, coach, and manage a team effectively.
• Deliver long-term initiatives through strategic planning.
• Influence at all levels within the organization.

Responsibilities

• Develop and execute communication and engagement strategies.
• Plan and host in-office and virtual events.
• Oversee onboarding processes and recruitment forecasts.
• Manage ship visit and familiarisation programmes.
• Collaborate with internal communications and project teams.

Skills

Excellent written and verbal communication skills

Leadership capability

Strategic planning and project management skills

Ability to build stakeholder relationships

Job description

A leading global cruise company is seeking a Communication & Engagement Manager to drive employee satisfaction and retention. This role involves developing communication strategies, planning events, and managing onboarding processes within a hybrid working environment. Successful candidates will demonstrate excellent communication skills, leadership capabilities, and strategic planning proficiency. Join a team dedicated to creating unforgettable holiday experiences for guests. Competitive benefits and professional development opportunities are offered.