Energy Expert

Utilita Energy Ltd; Luton; On-site; GBP 27,000; Full time

Job summary

A leading energy service provider is seeking an Energy Expert at their Luton Hub. In this full-time role, you will offer personalized energy-saving advice, engage with customers, and act as a sustainability ambassador within the community. This position requires a passion for helping others, exceptional communication skills, and an interest in sustainable practices. You will enjoy benefits including a structured bonus scheme, healthcare access, and generous leave. Join a mission-driven team dedicated to making a positive impact on the environment and community.

Benefits

Structured bonus scheme

25 days annual leave plus bank holidays

Access to private healthcare

Mental wellbeing support

Paid volunteering day

Qualifications

• Genuine interest in sustainability and community engagement.
• Ability to communicate effectively across various channels.
• Willingness to work collaboratively with local charities.

Responsibilities

• Provide energy-saving advice to customers.
• Resolve queries using in-house CRM system.
• Collaborate with local charities through Utilita Giving.

Skills

Great communication skills

Proactive attitude

Interest in sustainability

Education

ISEP qualification (opportunity to gain)

Job description

Energy Expert page is loaded## Energy Expertlocations: Luton Hubtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR100663Energy Expert**Job Title:** Energy Expert **Location:** Luton Hub **Salary:** £26,208 per annum **Hours:** 20 hours per week Monday - Saturday**Sponsorship- Unfortunately, we are not able to offer sponsorship for this role.****Join Us as an Energy Expert in our Luton Hub – Empowering People & Supporting Sustainability!**We’re looking for friendly, proactive individuals to join our Luton Energy Hub team, where customer care, community support, and sustainability go hand in hand.**What You’ll Be Doing:**As a key member of our high street Energy Hub team, you’ll be at the forefront of driving sustainability in your local community. You’ll be the first point of contact for customers, whether face-to-face or over the phone, offering support that goes beyond energy services.You’ll empower customers with practical, personalised energy-saving advice, helping them reduce their usage, lower their bills, and shrink their carbon footprint, along with introducing them to our innovative, eco-conscious products and servicesUsing our in-house CRM system, you’ll resolve queries efficiently and clearly translating technical information into everyday language and ensuring every interaction supports our mission for a more sustainable future.Beyond customer service, you’ll be a sustainability ambassador in your community. You’ll collaborate with local charities and organisations through our charitable foundation, Utilita Giving, supporting initiatives that strengthen communities and promote environmental responsibility.By leading local green initiatives and working closely with your team, you’ll inspire others to take part in building a cleaner, more connected future—making our Energy Hubs not just places of service, but centres of environmental and social impact.**What We’re Looking For:*** A genuine interest in sustainability and community engagement, with the opportunity to gain a ISEP qualification.* A passion for helping people and making a difference* Great communication skills across all channels* A proactive, can-do attitudeJoin us and be part of something bigger, where your work supports people, the planet, and their pocket.**The Important Things!**Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days’ leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We’re more than a workplace, we’re a place to thrive.Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that’s good for the pocket and planet.Since then, we’ve made it our mission to put fairness first – supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain’s smart meter revolution, our belief in smart technology means that we’re always evolving and looking for ways to improve our services through innovation.Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we’ll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes.Our core values are powerful, yet simple: Fairness, Smart and Sustainability! **The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.**Welcome to the Luxion Group. We pride ourselves on being on the front-line of innovation. We’re enhancing lives and business through smart energy, solar and eco-friendly practices.Through our three brands, Utilita Energy, Procode and Canary Care we’re shaping the future of technology and energy to create a better customer experience. Join a team of market disrupters and leaders since 2003.