Energy Disputes Coach - Lead & Develop DRE Team (Hybrid)

Ombudsman Services; Nottingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An independent dispute resolution organization in the UK seeks a Coach to lead a team of Dispute Resolution Executives (DREs). The ideal candidate will drive performance, manage complex cases, and foster a collaborative team environment. Responsibilities include coaching, feedback provision, and achieving productivity targets, while maintaining empathy and a focus on excellent customer experiences. The role offers hybrid working options and a market-leading salary.

Benefits

Holiday buy scheme

Enhanced pension

Employee assistance schemes

Cycle to work scheme

Qualifications

• Experience providing case advice and support within a similar framework.
• Proven ability to manage complex cases while maintaining empathy and impartiality.
• Strong communication skills and advanced report writing abilities.

Responsibilities

• Lead and coach a team of DREs, providing necessary support.
• Facilitate constructive feedback and continuous improvement.
• Ensure the team is engaged in solving operational challenges.

Skills

Case management

Coaching skills

Strong communication

Empathy and impartiality

Job description

An independent dispute resolution organization in the UK seeks a Coach to lead a team of Dispute Resolution Executives (DREs). The ideal candidate will drive performance, manage complex cases, and foster a collaborative team environment. Responsibilities include coaching, feedback provision, and achieving productivity targets, while maintaining empathy and a focus on excellent customer experiences. The role offers hybrid working options and a market-leading salary.