End User Support Analyst (f/m/d)

Renesas Electronics Corporation; Swindon; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading semiconductor solutions provider in Swindon is seeking an IT Support Specialist to deliver high-quality support activities for the Service Desk and corporate IT functions. The role requires a minimum of 3 years of IT experience and a technical certification in one relevant technology area. The successful candidate will assist users with technical issues, ensure effective management of tickets, and work in a hybrid model allowing remote work two days a week.

Benefits

Flexible work environment

Career advancement opportunities

Employee support resources

Qualifications

• Roles typically require a minimum of 3 years IT experience in a professional capacity.
• Excellent verbal and written communication skills.
• Very good knowledge of Windows client software and Microsoft Office.

Responsibilities

• Provide local support activities for the Service Desk.
• Setup and maintain IT infrastructure at a basic level.
• Provide 2nd level support for EU users.

Skills

English speaking skills

Communication skills

Ability to manage priorities

Knowledge of Windows client software

Knowledge of networking

Agile mindset

Education

Technical certification in relevant technology area

3 years IT experience

Tools

Microsoft SCCM

Microsoft Azure

Apple OS

Intune

Job description

Job Description

• Providing local support activities for the Service Desk, facilities and corporate IT functions.
• Setup and Maintenance of the IT infrastructure at basic level.
• Providing IT project support as required by the business.
• Deskside and other IT support at designated sites.
• Providing 2nd level support for EU users.
• Escalate to 3rd level for timely resolution.
• Act as the local liaison between IT and the business
• Assist end users in engaging with the help desk
• Troubleshoot and provide local support for end users
• Maintain internal user guides, guidance notes and technical documents
• On call/standby work during scheduled out of hours IT upgrades
• Provide vacation / holiday coverage to other in-region locations
• Stock control & inventory
• Secure hardware disposal
• Response time for escalations to Level 2 support within SLA’s
• New hire equipment available on start day
• Replacement equipment available to meet SLA
• Leaver equipment inventory managed effectively
• Tickets and escalations up to date & clearly managed
• Adds to knowledge base of secondary technical area each quarter
• Bring one innovation idea to the manager each quarter

Qualifications

• Role typically requires a minimum of 3 years IT experience in a professional capacity
• Technical certification in one relevant technology area
• Own a secondary technical skill (for example Microsoft SCCM, Azure, Apple OS, Intune)
• Excellent English speaking skills.
• Excellent verbal and written communication skills– ability to convey technical information to non-technical users successfully.
• Able to manage priorities under pressure
• Very good knowledge of Windows client software and Microsoft office.
• Desired knowledge of networking, including wifi, routers, switches, VPN.
• Secondary technical skill (e.g. Microsoft Azure)
• Experience in working in an agile organization that is fast moving and requires a can-do attitude
• Experience in working across all levels of an organization

Additional Information

Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.

With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’

At Renesas, you can:

Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.

Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure.

Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people‑first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.

Are you ready to own your success and make your mark?

Join Renesas. Let’s Shape the Future together.

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.

We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation, collaboration and continuous learning.