Employee Services Assistant

Sefton; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local government council in the United Kingdom is looking for a detail-oriented Employee Services Assistant to join their Payroll Team. The successful candidate will ensure payrolls are processed accurately while providing excellent customer support. The role includes performing quality assurance checks, maintaining confidentiality, and ensuring compliance with regulations. Candidates should have strong attention to detail and good communication skills. This position offers flexible working arrangements and a commitment to work-life balance.

Benefits

Generous annual leave

Local government pension scheme

Flexible working opportunities

Qualifications

• Strong attention to detail and commitment to accuracy.
• Ability to maintain confidentiality and handle sensitive data.
• Good communication and customer service skills.

Responsibilities

• Assist with the accurate and timely processing of payrolls.
• Carry out quality assurance checks to maintain high standards.
• Respond to internal and external payroll queries.

Skills

Attention to detail

Good communication skills

Customer service skills

Knowledge of payroll processes

Job description

• Employer: Sefton Metropolitan Borough Council
• Location: Sefton Metropolitan Borough Council
• Contract: Permanent
• Working Pattern: Full Time
• Hours: 36 hours per week.
• DBS Check: No
• Closing Date: 18/01/2026 at 23:59
• Reference: CR/25/328554

Employee Services Assistant

Employer: Sefton Metropolitan Borough Council

Contract Type: Permanent

Hours: 36 hours per week

DBS Check: No

Department: Corporate Personnel – Employee Support

About the Role

We are looking for a detail-oriented and proactive Employee Services Assistant to join our Payroll Team. In this role, you will play a key part in ensuring payrolls are processed accurately and on time, while providing excellent customer service and supporting best practice across payroll and pension administration.

Key Responsibilities

• Assist with the accurate and timely processing of payrolls.
• Carry out quality assurance checks to maintain high standards.
• Respond to internal and external payroll queries, promoting positive customer relations.
• Maintain confidentiality and security of sensitive data.
• Ensure compliance with legislation, local policies, and best practice.
• Maintain up-to-date knowledge of payroll, pensions, and HMRC regulations.
• Support workload monitoring to meet KPI’s and deadlines.
• Assist in reviewing and updating payroll processes.
• Identifying training needs and contribute to service resilience.

About You

We’re looking for someone with:

• Strong attention to detail and commitment to accuracy.
• Ability to maintain confidentiality and handle sensitive data.
• Good communication and customer service skills.
• Knowledge of payroll and pensions processes (or willingness to learn).
• Ability to work flexibility and meet deadlines in a fast-paced environment.

Why Join Us

You’ll be part of a supportive team that values innovation, efficiency, and collaboration. Your role will directly impact the smooth running of council operations, making a real difference in maintaining high standards of service delivery.

Flexible working arrangements and a commitment to work-life balance.

If you're ready to take on a dynamic role in a fast-paced environment, we’d love to hear from you!

Apply today and be a key part of our mission to maintain and enhance the Council’s HR and Payroll systems and associated processes

What we offer

Fantastic terms and conditions; local government pension scheme, enhanced sick pay scheme and family friendly leave with pay, agile/flexible working opportunities and access to occupational health services.

Generous annual leave entitlement of 28 days increasing to 33 days after 5 years continual service in addition to 8 bank holidays.

A supportive, collaborative working culture

Opportunities for professional growth and leadership development

The chance to make a lasting impact in a forward-thinking local authority

Closing Date

18/01/2026

Proposed Interview Date

27/01/2026

EQUAL OPPORTUNITIES

Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody’s identity, where individual differences are strengths and where everyone can thrive and maximise their potential.We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion.

We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual’s skills, experience, qualifications, and abilities make them the most suitable candidate for the role.

Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.

If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role.

Consider registering for Sefton@work

If you’re an unemployed Sefton resident, register with our Sefton@Work service for free support to help you into employment. You may be eligible for extra assistance such as funding for travel, work clothing, or vouchers to make starting your new job easier. Call Sefton@Work on 0151 934 2610 or visit seftonatwork.net to find out more and get started today!

How to apply

Please apply online via the link provided.

Please note, we do not accept CV’s (unless specified on the advert).

Please fully complete the online application form.