Employee Relations Advisor

Wickes; Northampton; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading home improvement retailer in the UK is seeking two ER Advisors to join their team in Northampton. The role involves coaching Line Managers on employee relations issues such as disciplinaries and performance management. Candidates should hold a CIPD level 5 qualification and have experience in employee relations case management. The position offers a hybrid working model, competitive bonus, and various health and wellbeing benefits. Join a collaborative and inclusive environment where you can grow your career.

Benefits

Competitive bonus

Private Medical Healthcare

Contributory pension scheme

Employee Assistance Programme

Qualifications

• Experience with employee relations case management.
• Familiarity with employee policies and legislation.
• Ability to coach and build rapport over the phone.

Responsibilities

• Provide employee relations advice to Line Managers.
• Manage people-related issues such as disciplinaries and grievances.
• Run workshops to upskill managers on ER topics.

Skills

Coaching

Communication

Effective listening

Data interpretation

Stakeholder engagement

Education

CIPD - level 5

Job description

We are hiring! We are looking to recruit two ER Advisors to join our growing ER team based in Northampton. The focus of these roles will be to coach, guide and provide employee relations advice to Line Managers through effective case management of people related issues such as: disciplinaries, performance management, employment tribunals, grievance and absence management.

This role is focused on coaching to increase the Line Manager’s capability and using our policies, processes and advice in strengthening the Wickes Great Place to Work culture whilst effectively and fairly managing difficult situations. Advice will be either telephone based or face to face coaching with Senior Managers for complex/high risk/sensitive cases.

Pattern of working

Hybrid: With occasional connection days (eg 7 days per month) in Northampton্যালS SDC. There may be occasional travel to a Wickes store or our Watford Support Centre for meetings and events.

მოძ: 37.5 hours over 5 days Mon‑Fri. Shifts are 8-4 or 9-5 with 30 mins for lunch plus occasional weekend on‑call (around 8 weekends per year) with on‑call weekend premium pay.

Key Responsibilities

• Coach, guide and provide employee relations advice to Line Managers either on the phone or face to face with Senior Managers in high risk/sensitive or complex cases.
• Effective proactive case management of people related issues to conclusion, such as: disciplinaries, performance management, employment tribunals, grievance and absence management (including OH referrals)
• lle û act as SME to HRBP mache in any organisational change e.g. structure changes, TUPE, relocationალ>
• Provide HR BP başlam insight for case management trends, identifying skills/knowledge gaps, ER Metrics.
• Provide feedback and insight to ER Manager from findings when providing advice, to ensure our policies help our colleagues and Managers in mental, health and financial wellbeing.
• Support ER manager to update Employee Policies, handbooks, gré Manager Guides and templates following legislative updates-play advisable ways of working or best practice process changes (internal and external driven)
• Support HRBP’s through consultations and redundancy process.
• Extract and create MI to share with functions across the business & be confident to present the detail.
• Run workshops to upskill managers on ER topics using the content and framework provided by Vista to ensure consistency in our approach.

What are we looking for

• CIPD - level 5 (preferred deform)
• Previous use of ER Case Management
• Employee policy & legislation
• Able to coach and build rapport on phone
• familiore communication
• Effective listening skills
• Able to interpret data & provide insights
• Stakeholder engagement and support

What can we offer you

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us.

We’ll also equip you with a benefits package that includes:

• Competitive bonus (2027 bonus period)
• Private Medical Healthcare
• Save‑as‑you‑earn scheme
• Contributory pension scheme
• Cologal discount
• Discount platformPopup savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme

Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.

By giving you the support you need to do well at work, and the flexibility to make life work for you. We are giving you a career that doesn’t put your life on hold doprani where you can be yourself, do your best work, and Pieces a positive difference every day.

We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture. We are also encouraging our teams to work flexibly, with a blend of remote / office working.

About Us

Wickes is a multi‑channel retailer operating in the home improvement market. With 50 years in industry, Wickes now generates revenue in excess of £1.6bn across 230 stores delivered by 8,000+ colleagues.

But it is the Wickes culture that we are really-games proud of. It's a collaborative, down to, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.

If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form: here.