Empathy-Driven Collections Specialist - Hybrid (Manchester)

Applied Intuition Inc.; Manchester; Hybrid; GBP 27,000 - 35,000; Full time

Job summary

A fintech company in Manchester is looking for a Collections Specialist to help customers manage financial arrears. The ideal candidate will have at least one year of collections experience, strong communication skills, and the ability to handle challenging conversations. This hybrid role requires three days in the office and offers a salary between £27,000 and £35,000, along with benefits like private healthcare and 28 days holiday.

Benefits

Private Healthcare

Worldwide travel insurance

Anniversary Rewards

Salary Sacrifice Pension Scheme

28 days holiday

Annual Learning Budget

Enhanced Parental Leave

Cycle to Work Scheme

Season Ticket Loan

Free therapy sessions

Dog Friendly Offices

Free drinks and snacks

Qualifications

• At least 1 year's collections experience within financial services.
• Proven ability to manage challenging customer interactions.
• Ability to handle difficult conversations delivering fair customer outcomes.

Responsibilities

• Engage directly with customers to negotiate repayment plans.
• Analyse financial situations to create tailored solutions.
• Ensure adherence to GDPR, FCA, and FDCPA regulations.
• Handle customer complaints and resolve conflicts effectively.

Skills

Collections experience

Strong communication skills

Problem-solving abilities

Job description

A fintech company in Manchester is looking for a Collections Specialist to help customers manage financial arrears. The ideal candidate will have at least one year of collections experience, strong communication skills, and the ability to handle challenging conversations. This hybrid role requires three days in the office and offers a salary between £27,000 and £35,000, along with benefits like private healthcare and 28 days holiday.