Emergency Duty Team

Halescare; Grimsby; On-site; GBP 100,000 - 125,000; Full time

Job summary

A health care provider in Grimsby is seeking Out of Hours Staff for their Emergency Duty Team. This role involves answering emergency calls from service users and coordinating with care workers. While previous experience in care or customer service is preferred, it's not essential, as comprehensive training will be provided. The position offers a competitive pay rate of £12.21 per hour, along with benefits including a Blue Light Card, early payment access, and additional health and well-being support.

Benefits

FREE Blue Light Card

Cycle scheme

Employee Assistance Programme

Health and Financial Well-being Support

Subsidised Life & Personal Accident Insurance

Access to discounts and cashback opportunities

Qualifications

• Previous care or customer service experience preferred but not essential.
• Strong communication skills for handling emergency calls.

Responsibilities

• Answer emergency telephone calls from service users and care workers.
• Document and report all calls and incidents.
• Log incoming calls and track actions taken.

Skills

Emergency response experience

Customer service skills

Care management knowledge

Job description

# Emergency Duty Team## Job Introduction**We are recruiting for Out of Hours Staff to join our Emergency Duty Team based in Grimsby.***Unfortunately, we are currently unable to accept applications from individuals requiring Out of Country sponsorship.*The role involves answering emergency telephone calls from service users, their family members, Care Managers, and our Care Workers, supporting them with their queries. Previous care or customer service experience is preferred but not essential.**Shift patterns: Weekdays, 5pm-10.30pm, alternate weekends****Pay rate: £12.21 per hour**Other duties include:* Ensuring all calls, incidents, and sickness are documented and reported/escalated if required.* Logging all incoming calls and documenting actions taken.* Assigning care to care workers on our electronic care planning system.* Adding medication to the service users' electronic MAR charts and ensuring changes to their planned care are updated in real time on the electronic care planning system.* Dealing with out-of-hours GP, ambulances, local authorities, and safeguarding when required.Full induction training is provided to successful candidates.*Training and Development*Whether you’re new to care or experienced, we offer paid comprehensive training to develop your skills, with ongoing support and coaching to give you the confidence to deliver outstanding care services.*Rewards and Perks*From the FREE Blue Light Card, early access to your pay with Hastee, up to £517 Refer a Friend bonus through Care Friends, Hales Heroes Monthly Draw, to the annual Hales Care Awards, we ensure our teams feel valued and proud to be part of the Hales family.*Additional Benefits** Cycle scheme and Car Salary scheme* FREE Employee Assistance Programme* Health and Financial Well-being Support* Online Zumba Fitness Programme* Pension scheme* Subsidised Life & Personal Accident Insurance* Funded eye tests & discounts for glasses* Access to a host of discounts and cashback opportunities.*Career Advancement*Opportunities for personal and professional growth, including qualifications and apprenticeships.Since 1999, Hales Home Care, a division of the Hales Group, has been committed to delivering person-centred care to vulnerable people in the community.We value our staff and provide them with the tools and support needed for success.Please note the role is subject to an enhanced DBS check and reference verification.*Due to a high volume of applications, if you do not hear from us within 14 days, please consider your application as unsuccessful for this role.*The following content displays a map of the job's location.| OpenStreetMap contributors### Emergency Duty Team* **Salary** £12.21 per hour* **Frequency** Weekly* **Job Reference** halesgroup/TP/916/698* **Contract Type** Full Time* **Closing Date** No expiry date* **Job Category** Visitor Services* **Business Unit** Operations* **Location** Grimsby, Lincolnshire, United Kingdom* **Posted on** 8 January, 2026